Russell Albertson
New Baltimore,NY
Summary
Dynamic professional with a proven track record at NYS Thruway Authority, excelling in high-pressure environments. Skilled in enhancing operational efficiency and customer satisfaction through exceptional interpersonal skills and effective team leadership. Proficient in Microsoft Office, leveraging technology to streamline processes and improve service delivery.
Overview
24
24
years of professional experience
Work History
Radio Dispatcher
NYS Thruway Authority
10.2010 - Current
- Streamlined response times through accurate information dissemination to field units.
- Delivered exceptional customer service while addressing inquiries from public and organizations.
- Expedited emergency response with quick decision-making under high-pressure situations.
Supervisor
HMSHost
04.2008 - 10.2010
- Oversaw daily kitchen operations and managed staff efficiency.
- Created short order foods to enhance service speed.
- Introduced new menu items and specials to elevate customer satisfaction.
- Handled food preparation, administrative tasks, and financial transactions.
Cash Room Auditor
HMS Host International
07.2007 - 09.2008
- Supervised cash operations and conducted drawer counts to ensure accuracy.
- Managed cash drawer preparation for cashiers to support operational efficiency.
- Provided coverage during employee breaks across various departments.
- Assisted management with staffing needs to maintain service levels.
Store Manager
Upstate Petrofules - The New Baltimore Mobil
05.2001 - 10.2007
- Oversaw daily functions of high-traffic gas station and convenience store.
- Oversaw inventory management, cash supervision, and store operational protocols.
- Maintained positive interactions by professionally addressing and resolving customer concerns.
- Led store team effectively in dynamic setting using proactive communication.
- Supported recruitment, coaching, and development of staff.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Updated store displays to highlight current promotions.
- Maximized sales by creating innovative displays
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor Of Applied Arts And Science - Elementary Education
State University College At Oneonta
Oneonta, NY05.2001
Associate Of Arts And Sciences - Liberal Arts And Sciences
Hudson Valley Community College
Troy, NY08.1998
Regents - Technology Education
Ravena Coeymans Selkirk Central Schools
Ravena, NY06.1996
Skills
Great Interpersonal Skills
Good team player
Mentor
Knowledgeable with Microsoft office
Outlook
Word
Timeline
Radio Dispatcher
NYS Thruway Authority
10.2010 - Current
Supervisor
HMSHost
04.2008 - 10.2010
Cash Room Auditor
HMS Host International
07.2007 - 09.2008
Store Manager
Upstate Petrofules - The New Baltimore Mobil
05.2001 - 10.2007
Bachelor Of Applied Arts And Science - Elementary Education
State University College At Oneonta
Associate Of Arts And Sciences - Liberal Arts And Sciences
Hudson Valley Community College
Regents - Technology Education
Ravena Coeymans Selkirk Central Schools
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