Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell Anderson III

Wilson,NC

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Personal Loan Specialist

One Main Finanical
06.2022 - 01.2024
  • Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Achieved high levels of customer satisfaction by consistently exceeding expectations in timeliness of response and issue resolution.
  • Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
  • Processed payments from delinquent accounts according to established procedures while adhering to federal and state collection guidelines.

Customer Service Representative

Best Buy
07.2021 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Educated customers on special pricing opportunities and company offerings.

Assistant Store Manager

GameStop
08.2019 - 07.2021
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Assistant Manager

Circle K
02.2017 - 08.2019
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security to protect employees, customers and property.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited and training new employees to meet job requirements.

Shift Supervisor

Sheetz
04.2012 - 02.2017
  • Cultivated professional working relationships with peers and supervisors.
  • Helped store management meet standards of service and quality in daily operations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Education

High School Diploma -

James Hunt High School
Wilson, NC
07.2008

Skills

  • Data Entry
  • Goal-Oriented
  • Attention to Detail
  • Adaptability
  • Problem-Solving Aptitude
  • Customer Service
  • Problem-Solving
  • Technical Troubleshooting

Timeline

Personal Loan Specialist

One Main Finanical
06.2022 - 01.2024

Customer Service Representative

Best Buy
07.2021 - 06.2022

Assistant Store Manager

GameStop
08.2019 - 07.2021

Assistant Manager

Circle K
02.2017 - 08.2019

Shift Supervisor

Sheetz
04.2012 - 02.2017

High School Diploma -

James Hunt High School

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Russell Anderson III