Summary
Overview
Work History
Education
Skills
Timeline

Russell Baird

CHANDLER,AZ

Summary

To be a top producer Experienced Customer Service Representative with 20 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

  • Enthusiastic team player seasoned at making lasting impact on the organization. Detail-oriented and highly organized with great communication skills. Successfully troubleshoots issues to customer satisfaction.
  • Empathic Outbound Sales Call Center Agent focused on interacting with customers and identifying needs or issues. Well-versed in addressing problems faced by customers and building positive work relationships, enhancing public perception of the company.
  • Enthusiastic team player seasoned at making lasting impact on organization. Detail-oriented and highly organized with great communication skills. Successfully troubleshoots issues to customer satisfaction.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19

Years of professional experience working with amazing Companies

Work History

Outbound Rep

Verizon
  • Network Fleet leet Program
  • I work with Verizon Sales reps in 5 different states I call current Verizon
  • Product customers and sell I GPS tracking system for their commercial vehicles
  • Insides sales Rep
  • Reached out to existing AT&T business customers
  • Adding new lines of service to customers
  • Retaining customers from other wireless competitors
  • Building a book of customers for repeat business
  • Contacted customers after the sales process to drive ongoing customer satisfaction and resolve issues and complaints
  • Made 120 cold calls per day resulting in client base growth by [12%

Senior Debt Consultant

Freedom Debt Relief
11.2020 - 05.2023
  • I contact clients looking for a debt resolution
  • To discover their needs and to eliminate every option except debt resolution. Making 100-150 calls per day.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Calculated clients' available monthly income to meet debt obligations.
  • Responded to client concerns and questions about credit scores and methods to improve numbers.
  • Interviewed clients by telephone or in person to gather financial information.
  • Assisted clients with filing for bankruptcy and other debt-relief options.
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Skilled at working independently and collaboratively in a team environment

Sales Consultant

Nextiva
02.2014 - 07.2018
  • To get new and current business clients to enroll with Nextiva
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.
  • VoIP phone solution
  • By focusing on clients work station needs
  • I managed a book of business with 400-600 clients
  • I offer a host of communication solutions to businesses locally and Nationally
  • I conduct sales demos and send out agreements to clients of communication providers of their choosing.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.

Senior Inside Sales Consultant

Concentrix
06.2013 - 01.2014
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Complete 150 daily cold calls and achieved an average customer conversion rate of 20%.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Self-motivated, with a strong sense of personal responsibility
  • Worked well in a team setting, providing support and guidance
  • Skilled at working independently and collaboratively in a team environment

Outbound & Inbound Sales Agent

International Cruise Excursions
02.2012 - 05.2013
  • Called Government, Military & state employees to upgrade there vacation programs.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
  • Developed favorable customer service relationships and built new, robust customer bases.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Utilized sales techniques to build customer interest and close sales.
  • Generated leads and established relationships with potential customers through outbound telephone calls.

Sales Supervisor

Dish Network, Chandler
11.2010 - 02.2012
  • Answered inbound calls and sold Dish Network services
  • Supervise the Dish Network Door to Door team
  • Supervise the Dish Network & Blockbuster stores.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Sales Manager

Pure Fitness
10.2008 - 02.2009
  • Setting appointments to enroll new members
  • Getting referrals from existing members for new sales
  • Signing up new members via walk ins or appointments
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Weekend General Manager

LA Fitness
06.2007 - 10.2008
  • Managing the weekend sales team
  • Selling fitness memberships
  • Auditing all appointments that the sales team would schedule
  • Making sure that the sales team hit their daily membership goals.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Assistant Manager

Quik Trip
03.2004 - 06.2007
  • Managed the 3rd shift
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Richards High School, Oak Lawn, IL
06.1983

studies Graduated Military Service: US Navy

  • Continuing education in Certified debt consultation
  • Professional development completed in Toast Masters Pulbilc speaking.
  • Completed professional development in Technology Channel partner
  • Mentored by Stave Mahaylo Founder of inter-Tel

Skills

  • Customer Experience
  • Customer Acquisition Strategies
  • Detailed Evaluations
  • Brand Promotion
  • Issue Identification
  • Outbound Sales
  • Cloud Applications
  • Database Maintenance
  • Call Controlling
  • Good Listening Skills
  • New Product Information
  • Call Center Operations
  • High-Volume Environments
  • Effective Customer Service
  • Predictive Dialers
  • Phone-Based Research
  • Persuasion Strategies
  • Business Growth
  • Technical Management
  • Performance Goals
  • Team Goals

Timeline

Senior Debt Consultant - Freedom Debt Relief
11.2020 - 05.2023
Sales Consultant - Nextiva
02.2014 - 07.2018
Senior Inside Sales Consultant - Concentrix
06.2013 - 01.2014
Outbound & Inbound Sales Agent - International Cruise Excursions
02.2012 - 05.2013
Sales Supervisor - Dish Network, Chandler
11.2010 - 02.2012
Sales Manager - Pure Fitness
10.2008 - 02.2009
Weekend General Manager - LA Fitness
06.2007 - 10.2008
Assistant Manager - Quik Trip
03.2004 - 06.2007
Outbound Rep - Verizon
Richards High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Russell Baird