Russell Bates

I worked on the Chicago Odyssey fine dining river boat at a fine dining server. The Boat is world renowned as one of the highest quality dining boats with a unique experience and high quality service.

• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
• Managed sections for smooth flow of guests and orders.
• Rolled silverware, set up tables and polished glassware and silverware.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Suggested wine pairings to go with specific menu items.
• Supported needs of 10 + person wait staff who attended to specific needs of countless customers daily for Upscale restaurant with social relevancy and intentionality

Working at Casa Mia gave me the backbone to how to give great service overall to the costumer, but give it to them in your own style.

• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Supported needs of a 3 to 6 person wait staff who attended to specific needs of countless customers daily for family Italian destination restaurant with social relevancy and intentionality.

Being a CNA for a short time made me realize to never complain about "overworking" again. They taught me how to work hard, and more importantly how hard work can make you happy.

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Delivered high-quality care to patients in hospital facility.
• Supported needs of 80+ residents under long-term care.

• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Used POS system to accurately enter orders and process payments.
• Helped management keep adequate supply on hand by notifying of shortages.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.