RUSSELL CADOGAN II

Diligent, results-driven IT professional with a proven ability to bridge the gap between technology and user needs. Expertise spanning in-home tech support, diligent troubleshooting, and efficient operational management within fast-paced environments. Consistently delivers exceptional customer satisfaction through clear communication and rapid problem resolution. Demonstrates strong self-learning capabilities, and proactive initiative in building and managing complex technical systems. Actively leveraging a Google IT Support Certificate and pursuing CompTIA A+ Certification to solidify a strong foundation in modern IT landscapes, and contribute immediately to innovative teams. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

• Google IT Support Certificate, Coursera, 05/01/23, 06/30/23, (Comprehensive training in troubleshooting, customer service, networking, operating systems, and system administration.)
• CompTIA A+ Certification, Actively Pursuing, (Dedicated study towards industry-standard certification for IT support professionals.)

• Custom PC Build & Hardware Management, Successfully constructed a personal computer from a diverse range of repurposed components acquired via eBay, showcasing advanced hardware assembly, compatibility troubleshooting, and component optimization skills.
• Home Server Development (Proxmox), Designed, built, and currently maintain a robust home server environment utilizing Proxmox, demonstrating practical expertise in virtualization, network configuration, and ongoing system administration for continuous operation.
• Continuous Skill Enhancement, Proactively engaged in self-directed learning to master new software, hardware, and networking concepts, consistently expanding technical proficiency beyond formal training.