Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Russell Call

Galena,KS

Summary

Dedicated Auto Technician with extensive experience at Mike Carpino Ford Pittsburg, excelling in advanced diagnostics and problem-solving. Proven track record of enhancing customer satisfaction through accurate repair estimates and effective communication. Skilled in engine repair and multitasking, consistently improving shop productivity and reducing repeat visits through thorough quality control.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Auto Technician

Mike Carpino Ford Pittsburg
06.2019 - Current
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Tested vehicle components and systems to identify issues.
  • Increased customer satisfaction by providing timely and accurate estimates for repair costs.
  • Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
  • Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
  • Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.

Automotive Technician

Pittsburg Ford
11.1997 - 05.2019
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Integrated new diagnostic software, improving accuracy in identifying vehicle issues.

Education

High School Diploma -

Coffeeville Community College
Columbus, KS
05-1989

High School Diploma -

Baxter Springs High School
Baxter Springs, KS
05-1988

Skills

  • Electronic testing
  • Engine repair
  • Heating and air conditioning
  • Suspension systems
  • Computerized equipment
  • Inspecting vehicles
  • Advanced diagnostics
  • Fluid services
  • Vehicle inspections
  • Fuel systems
  • System repairs
  • Alignment services
  • Electrical systems
  • Manual transmissions
  • Hybrid systems
  • Calibrating systems
  • Performance tuning
  • Gasket replacements
  • Engine overhauls
  • Preventative maintenance
  • Valid Driver's license
  • Operating air compressors
  • Strong work ethic
  • Problem-solving
  • Time management
  • Hand and power tools
  • Attention to detail
  • Multitasking and organization
  • Parts replacement
  • Troubleshooting skills
  • Electrical experience
  • Safety protocols and procedures
  • Brake systems understanding
  • Soldering skills
  • Electrical repair procedures
  • Estimating work
  • Coolant system control
  • Computer diagnostics
  • Drivetrain and axle installation
  • Hydraulic systems
  • Repair quotes
  • Optimizing engine performance

Accomplishments

  • Achieved 20 year as a Ford senior master technician by completing all Ford training with accuracy and efficiency.

Certification

  • AST - Advanced Service Technician
  • CST - Certified Service Technician
  • I am certified in all ford auto repairs. Training Started in 1989 and still learning every day.

Timeline

Auto Technician

Mike Carpino Ford Pittsburg
06.2019 - Current

Automotive Technician

Pittsburg Ford
11.1997 - 05.2019

High School Diploma -

Coffeeville Community College

High School Diploma -

Baxter Springs High School

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