- Hiking
- Camping
- Electronics and Circuit Building
- Amateur Radio (General Class License)
Russell Chapman Brooks
Tuscumbia,AL
Summary
- Professional Profile and Core Competencies
- The skills to quickly and accurately document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.
- An understanding of how to properly work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
- The experience to quickly install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunication and computer systems.
- Proven ability to effectively provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
Overview
36
36
years of professional experience
Work History
Telecommunications Specialists / PC technician
North Alabama Medical Center
10.2019 - Current
- Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.
- Optimized PC security by installing antivirus software and implementing best practices for data protection.
- Coordinated with vendors to procure necessary equipment while adhering to budgetary constraints.
- Improved efficiency by providing remote support to end-users, addressing concerns in a timely manner.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
Telecommunications Department Manager
Certified Alarm Company
01.1991 - 10.2019
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Improved operational efficiency with introduction of cutting-edge technology solutions.
- Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Robotics Technician
Gold Star /LG Electronics
07.1990 - 09.1991
- Calibrated sensors and actuators for precise control during complex tasks.
- Increased production rates through the implementation of automation processes using robots.
- Troubleshot and resolved technical issues, reducing downtime and increasing productivity.
- Managed inventory of spare parts, maintaining adequate stock levels for timely repairs and replacements.
- Provided training to operators on proper use of robotics equipment, promoting safety and efficiency.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
Test / Repair Technician
BSC Electronics
02.1990 - 07.1990
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Repaired and tested electronic circuit boards, wiring and components.
Stockroom Clerk
3M Electronics Division
06.1989 - 02.1990
- Interpreted and followed verbal instructions and pull sheets.
- Prepared pallets for shipment or use by sales floor employees.
- Managed product inventories and stocked product lines.
- Completed cycle counts and full inventory audits.
- Utilized computerized inventory management systems to maintain real-time updates on stock levels and availability information for sales staff.
- Picked and packed order items.
Education
AAS - Electronics Engineering Technology
RETS Electronics Institute
Huntsville, AL01.1991
Mars Hill Bible School
Florence, AL01.1989
Skills
- Performance optimization
- Computer assembly
- Software installation
- Printer troubleshooting
- Network configuration
- Wireless networking
- Hardware installation
- Hardware repair
- Software updates
- Desktop technical support
- Network troubleshooting
- Remote support
- Application support
- Application installations
- Helpdesk services
- AV equipment management
Specialtrainingandcertificates
- Certified Grandstream Specialist, Grandstream, 2017
- NEC Telecommunications Various Certifications, NEC, 2005
- EoN Millennium PBX, Eon / Cortelco, 1995
Professionalprofile - Corecompetencies
- The skills to quickly and accurately document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.
- An understanding of how to properly work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
- The experience to quickly install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunication and computer systems.
- Proven ability to effectively provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
Interests
Timeline
Telecommunications Specialists / PC technician
North Alabama Medical Center
10.2019 - Current
Telecommunications Department Manager
Certified Alarm Company
01.1991 - 10.2019
Robotics Technician
Gold Star /LG Electronics
07.1990 - 09.1991
Test / Repair Technician
BSC Electronics
02.1990 - 07.1990
Stockroom Clerk
3M Electronics Division
06.1989 - 02.1990
AAS - Electronics Engineering Technology
RETS Electronics Institute
Mars Hill Bible School
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