Russell Clarke
Silver Spring,USA
Summary
Results-oriented account executive and business development representative with a decade of experience in enterprise B2B direct sales, academic advising, and sales development. Proven track record of building profitable partnerships and fostering strong relationships. Collaborates effectively with cross-functional teams to achieve organizational goals and drive growth. Exceptional communication and interpersonal skills to engage with clients and colleagues at all levels.
Overview
11
11
years of professional experience
Work History
Account Executive and Business Development Representative
Bunifu LLC
Washington, DC
10.2022 - 12.2023
- Identified and engaged with key stakeholders in corporate, government, and K-12 educational institutions to secure new contracts and forge strategic alliances focused on eLearning diversity initiatives.
- Managed a high-impact prospecting process for online learning solutions, leading to weekly sales leads and RFP opportunities. Leveraged agency forecasts, SAM..gov, eVA, GovWin, networking events, internet searches and social media to secure 20+ RFP submissions within the first year.
- Leveraged cold calling abilities to establish valuable connections with prospects, drive customer referrals, and collaborate with industry partners. Accomplished a notable 30% surge in engagement rate and achieved an impressive 20% boost in conversion.
- Achieved new market expansion opportunities by effectively leading the development and execution of targeted campaigns during monthly cross-collaboration workshops, resulting in high-quality leads for the sales pipeline.
- Optimized internal workflow processes and operational efficiency through constant monitoring of key metrics and data spreadsheets, achieving the establishment of KPIs.
- Demonstrated active involvement in networking events and trade shows, achieving successful representation of the organization and expanding its reach within specified markets.
Academic Advisor and Student Success Coach
University of Maryland Global Campus
Largo, MD
09.2018 - 04.2023
- Delivered informative workshops and presentations on success coaching principles, time management, and study skills to empower adult learners in achieving their educational goals, resulting in a remarkable 97% increase in student retention and graduation rates.
- Managed advising records on Salesforce, Peoplesoft, and OnBase CRM dashboards to exceed monthly productivity targets. Designed academic planning processes that improved student performance levels while increasing engagement metrics. Executed strategically planned outreach campaigns focusing on boosting student value.
- Achieved an outstanding 95% increase in student success ratings by effectively communicating with internal departments of Academic Affairs and Student Affairs.
- Collaborated with faculty and academic support services to address student concerns, facilitating access to university resources including tutoring, career services, financial aid assistance, and mental health counseling.
- Assisted in university's inaugural Rising Stars process-improvement project launch, incorporating cross-departmental seminars for success training and resulting in exceptional 85% increase in campus-wide student engagement efforts.
- Trained and empowered new Student Success Coaches to effectively coach students by teaching them proven coaching methods, communication strategies, and how to navigate available resources.
Account Executive and Business Development Representative
QuabLab Productions
New York, NY
09.2016 - 09.2018
- Implemented strategic pricing initiatives, resulting in a notable increase of 15% in average deal value and 10% in profit margins for sync music placements with major record labels.
- Developed and executed customized lead generation strategies, crafted prospecting emails, and established strategic partnerships to foster enduring client relations. Consequently, revenue significantly increased while successfully securing lucrative sync music placements.
- Drove remarkable monthly sales growth through strategic utilization of leading music platforms including Spotify, Apple Music, and iTunes resulting in 987,976 high-quality streams.
- Led and managed a high-performing team of 10 agents, delivering comprehensive training programs and mentorship to enhance sales skills. Achieved consistent success by surpassing team quotas by 25% for three consecutive quarters.
- Conducted thorough analysis of company's 24-month sales data to develop comprehensive five-year projections for monthly revenue and customer types, driving a substantial 70% increase in lead generation.
Account and Business Development Executive
TXO Systems, Inc
Glen Burnie, MD
10.2012 - 11.2016
- Increased client base by actively seeking new business opportunities through market research and networking within High Tech Startups, Corporate, and Government agencies. Offered wireline & wireless telecommunications hardware equipment to support end-users' telecom network infrastructure.
- Successfully met company's sales, profit, and inventory objectives through the development and execution of a comprehensive category plan. Exceeded monthly sales targets of $65,000 with consistent performance.
- Generated sales of $801,000 by establishing and managing profitable relationships with key clients through successful negotiation of new vendor/supplier contracts.
- Successfully collaborated with C-Level procurement teams to strategize multi-year supply chain development, new customer acquisition and RFP creation for multiple global markets including US, Canada, India and Caribbean. Budget surpassed $5 million.
- Elevated customer retention rates from 62% to 85% by improving overall customer service delivery, intensifying cold calling activities, and fostering growth in new client acquisition.
- Incorporated efficient training techniques that enhanced sales pipeline protocols and optimized team interactions. Streamlined processes for onboarding new staff to improve contract negotiation strategies, cold calling tactics, and email and social media usage. Utilized Salesforce and PeopleSoft CRM systems, leading to a remarkable 75% reduction in overall onboarding time.
Education
Master of Arts - International Business
London Metropolitan University
UKBachelor of Arts - Business Management
London Metropolitan University
UKSkills
- Academic Advising and Success Coaching
- Account Management
- Business Development and Sales Negotiation
- Communication and Conflict Resolution
- CRM Management (Salesforce/Peoplesoft)
- Diversity, Equity and Inclusion
- Google Workspace
- Leadership and Management
- Microsoft Office Suite 365
- Networking
- Time Management
- Relationship building
- Written and verbal communication
Timeline
Account Executive and Business Development Representative
Bunifu LLC
10.2022 - 12.2023
Academic Advisor and Student Success Coach
University of Maryland Global Campus
09.2018 - 04.2023
Account Executive and Business Development Representative
QuabLab Productions
09.2016 - 09.2018
Account and Business Development Executive
TXO Systems, Inc
10.2012 - 11.2016
Master of Arts - International Business
London Metropolitan University
Bachelor of Arts - Business Management
London Metropolitan University
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