Russell Coleman
Pasadena,CA
Summary
Accomplished Professional adept at driving cross-functional teams within high-pressure and deadline-driven environments. Effective at getting new employees up to speed quickly with a full understanding of company policies, procedures and standards. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Excellent communication and planning abilities with a forward-thinking and adaptive approach. Confident training leader with demonstrated planning, organizational, and leadership abilities focused on de-escalation during an officer intervention (use of force) Highly Effective at educating people at all different skill levels.
Overview
12
12
years of professional experience
Work History
Training Manager
Inter-Con Security Systems, Inc.
08.2024 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 300 employees each year.
- Selected and assigned instructors to conduct specific training programs.
- Coordinated and prioritized required training courses for Safety sensitive employees.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Supervised Officer Interventions (USE OF FORCE) events.
Axon Administrator
Inter-Con Security Systems, Inc.
06.2024 - 08.2024
- Axon User Management: Administrators manage user roles and permissions, ensuring each user has the proper access to features and functions
- Axon Configuration: Configure various settings, such as single sign-on (SSO), multi-factor Authentication (MFA), and integration with other systems
- Security: Ensuring the security of data by managing access controls and permissions, specially for sensitive or restricted evidence
- Support and Troubleshooting: Providing support and troubleshooting any issues that arise with the Axon program or the operation
- Certified Taser 10 instructor, Admin and support
Lead Field Supervisor / Captain
Inter-Con Security Systems, Inc.
04.2024 - 08.2024
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Planned and scheduled field activities according to set timelines and order of operations.
- Met with customers to resolve issues and build productive relationships.
- Develop a comprehensive Axon deployment plan by outlining key steps such as assessing current infrastructure defining deployment objectives, creating a timeline, allocating resources, and establishing monitoring and support mechanisms.
- Other various duties to maintain operations.
HealthCare Security Field Supervisor
Inter-Con Security Systems, Inc.
07.2021 - 10.2023
- Collaborate with managers to identify and address employee related issues. such as pay issues, Employee app access, time off request, Workmen's comp documents, and other HR related issues. using Salesforce lightning client manager, Sharepoint, Teams and Ring-central.
- Partners with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Develops and improves training methods with a focus on public safety and officer awareness by conducted frequent security audits to identify potential problems related to physical security patrols and staff safety.
- Assist in scheduling to maintain 6,800+ HWP.
- Teams with Site Administrators, physicians, specialists, and health care providers to provide well-rounded care for complex cases regarding safety concerns.
- Demonstrates creativity and resourcefulness through the development of innovative solutions.
- Identifies issues, analyzes information and provides solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Tested functionality, performed debugging and carried out modifications and conducted quality checks with test and live work environments,
Migration Analyst
Providence Medical Group
01.2022 - 07.2022
- Configured software for Windows 10 and 11 workstations using Service Now, Rat tool, Post Deployment Tool to Migrate users, image and re-image new workstations.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used Microsoft Office Suites, Sharepoint, zoho, and Teams Plug-ins to create documents and to manage and track user data.
- Configured software for Windows 10 and 11 workstations using Service Now, Rat tool, Post Deployment Tool to Migrate users, image and re-image new workstations.
- Oversaw document development across project Sharepoint to create internal control statements per grant compliance & Oversight.
Field Operations Supervisor
Zoomo
02.2020 - 01.2022
- Reduced duplicate work and budget issues by streamlining processes by merging live maps with app based interface.
- Planned daily activity and oversaw Field recovery team/loss prevention
- Implemented and maintained high standards of quality in all areas.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance using Zoho integrated platforms.
Shift Supervisor
Allied Universal Security Services
03.2020 - 01.2022
- Provided quality efficiency and responsiveness to demands.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Cultivated professional working relationships with peers, Security officers and other leaders using various skills, including Positive reinforcement and organized criticisms
- Worked with management to implement company safety programs and awareness, reducing workers' compensation costs.
- Onboarded new employees with training and new hire documentation.
- Enforced company policies and regulations with employees.
Security Patrol Officer
Multi Housing District Patrol
01.2019 - 03.2020
- Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements with verbal feedback which resulted in savings and improved profit margins of the company.
Security Patrol Officer
Russell Security
12.2017 - 01.2019
- Completed detailed reports and required paperwork related to Law enforcement serving warrants, investigating criminal activity and force deployments on Client property
- Monitored social media and online sources for industry trends.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Regional Operations/Sales Director
Rally National Marketing
01.2013 - 02.2017
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented systems and procedures to increase sales.
Education
Some College (No Degree) - Psychology and Criminal Law
Los Angeles Harbor College
Wilmington, CASkills
- Emergency Preparedness Strategies
- Operational Scheduling
- Conflict Management Approaches
- Project planning and development
- Security Personnel Development
- Behavioral intervention
- Security resource allocation
- Surveillance Technology Management
- File Administration
- Experienced Presenter
- MS Office
- First Aid/CPR
- Professional Writing Skills
- Focused Listening Ability
- Microsoft integration Software and pulg-ins
- Cross-Cultural Competence
- Salesforce Lighting integration Software and pulg-ins
- Agile Development Practices
Timeline
Training Manager
Inter-Con Security Systems, Inc.
08.2024 - Current
Axon Administrator
Inter-Con Security Systems, Inc.
06.2024 - 08.2024
Lead Field Supervisor / Captain
Inter-Con Security Systems, Inc.
04.2024 - 08.2024
Migration Analyst
Providence Medical Group
01.2022 - 07.2022
HealthCare Security Field Supervisor
Inter-Con Security Systems, Inc.
07.2021 - 10.2023
Shift Supervisor
Allied Universal Security Services
03.2020 - 01.2022
Field Operations Supervisor
Zoomo
02.2020 - 01.2022
Security Patrol Officer
Multi Housing District Patrol
01.2019 - 03.2020
Security Patrol Officer
Russell Security
12.2017 - 01.2019
Regional Operations/Sales Director
Rally National Marketing
01.2013 - 02.2017
Some College (No Degree) - Psychology and Criminal Law
Los Angeles Harbor College
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