Russell Collymore
Gibsonton
Summary
Experienced and results-driven Service Center Manager with 19 years of progressive leadership in the rent-to-own industry. Proven expertise in sales administration, customer relationship management, cross-functional communication, and operational coordination. Adept at leading teams, improving processes and driving customer satisfaction and revenue growth. Seeking to leverage strong organizational and interpersonal skills in a Sales Project Manager role to enhance project execution, customer engagement, and operational efficiency.
Overview
19
19
years of professional experience
Work History
Service Center Manager
Buddy’s Home Furnishings
Tampa, FL
01.2006 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Perform administrative tasks such as managing and approving invoices,placing stock part orders, tracking and maintaining inventory as well as parts inventory , tracking core and part returns and applying credits accordingly, creating daily truck routes and managing monthly credit card reports.
- Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment and supplies.
- Scheduled daily service center employees and monitored performances.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
Education
No Degree - Business Management
West Virginia Wesleyan College
Buckhannon, WVHigh School Diploma -
Armwood High School
Thonotosassa, FL05-2001
Skills
- Leadership trained
- Staff training and development
- Operational excellence
- Staff supervision
- CRM
- Document processing
- Relationship building
- Strategic planning
- Stakeholder communications
- Document management
- Inventory control
Certifications
Certified in operating a forklift.
EPA certified
Timeline
Service Center Manager
Buddy’s Home Furnishings
01.2006 - Current
No Degree - Business Management
West Virginia Wesleyan College
High School Diploma -
Armwood High School