RUSSELL CORNETT
Midwest City
Summary
Solid technical skills in troubleshooting, repairing, optimizing tools and managing parts inventory while achieving productivity, quality, and safety goals in a fast-paced, solution oriented environment. Entrepreneurial experience owning franchises, creating action plans, leading high performance teams, and over seeing operations. Other hands-on coaching and leadership skills gained through experience as an Owner of a custom motorcycle shop in OKC along with experience as Owner and authorized Franchisee for SnapOn and Matco tools combined with a background with Dex Heavy Duty Parts performing restoration and distribution of parts.
Overview
26
26
years of professional experience
Work History
Shop Owner
RC Engineering
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility
- Adaptable individual with exceptional interpersonal skills and talent for building relationships
- Known for delivering outstanding service and enhancing client satisfaction
- Focused on fostering positive interactions and creating collaborative environment
- Delivered services to customers within specific timeframes
Customer Service Writer
Premier Truck Group
12.2021 - 08.2023
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints
- Gathered information through research and vendor inquiries to provide job estimates
- Logged work orders and change orders into database to track job status
- Promptly responded to inquiries and requests from prospective customers
- Resolved issues by coordinating with service department technicians and service manager
- Investigated and resolved customer inquiries and complaints quickly
- Consulted with customers to assess service requirements and produce accurate orders
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Owner & Authorized Franchisee
Matco Tools
11.2020 - 07.2021
- Manage high-volume route sales with accountability for building relationships with tool buyers, collaborating with technicians and recommending solutions across multiple benchmarks
- Implemented strategies ensuring high quality customer service while achieving performance goals
- Manage and coordinated schedules to ensure efficient route sales
- Implement strategies to acquire and retain customer base
- Negotiate agreements and capture market share
- Utilize inventory control, tracking and system verification to ensure the integrity of records
- Develop and achieve sales goals
Sales Supervisor
Dex Heavy Duty Parts
07.2019 - 11.2020
- Collaborated with teams that disassembled Volvo commercial trucks, cleaned and refurbished parts while building relationships with dealerships and commercial truck buyers nation wide
- Conferred with used truck buyers and analyzed parts requirements with repair shops, individuals, and dealerships
- Implemented strategies to ensure timely delivery of parts while communicating with transportation service providers
- Streamlined operations and improved productivity in a customer focused environment
Owner & Authorized Franchisee
SnapON Tools
12.2013 - 07.2019
- Managed a dedicated route servicing 320+ customers that consisted of 89 stops on a weekly basis
- Performed sales and inventory reconciliation functions as well as customer service and optimized industry knowledge
- Coordinate schedule & efficient route to connect with all 320+ customers on a weekly basis
- Maintain detailed client information for future sales and leads
- Review daily call logs, place sales orders along with specialized orders
- Establish weekly & monthly sales goals
- Strong knowledge of contract negotiation, pricing, and customer service skills
- Cash and Bank reconciliations plus sales collections
Owner
Okie City Customs, Inc.
10.1998 - 11.2014
- Sole owner of a custom motorcycle shop in OKC specializing in everything Harley-Davidson
- Responsible for guiding a team of + employees in customer service, sales, inventory and quality control
- Conducted weekly team meetings with focus on pride in ownership of work & quality standards for Okie City Customs
- Responsible for sales, customer service, inventory, service department needs & office supplies
- Responsible for office clerical work, payroll, sales taxes, quarterly & annual taxes
Education
GED -
Del City High School
Del City, OKSkills
- Troubleshooting
- Repairing
- Optimizing tools
- Managing parts inventory
- Achieving productivity
- Achieving quality
- Achieving safety goals
- Creating action plans
- Leading high performance teams
- Overseeing operations
- Coaching
- Leadership
- Restoration
- Distribution of parts
Hobbies and Interests
- Avid Drag Racer & Winner of Semi-Pro Races
- Passionate Motorcyclist
- Loyal Fan to Local Sports Teams
Timeline
Shop Owner
RC Engineering
09.2023 - Current
Customer Service Writer
Premier Truck Group
12.2021 - 08.2023
Owner & Authorized Franchisee
Matco Tools
11.2020 - 07.2021
Sales Supervisor
Dex Heavy Duty Parts
07.2019 - 11.2020
Owner & Authorized Franchisee
SnapON Tools
12.2013 - 07.2019
Owner
Okie City Customs, Inc.
10.1998 - 11.2014
GED -
Del City High School
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