Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RUSSELL CROSBY

Warner Robins,GA

Summary

Energetic Service Technician dedicated to delivering outstanding service with a strong commitment to quality. I’m passionate about continually enhancing my skills and always eager to tackle new challenges. With hands-on experience managing a high volume of service tasks, I excel at balancing efficiency with exceptional performance. My proactive approach and enthusiasm for problem-solving drive me to exceed expectations and contribute positively to any team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior System Support Technician

Houston Healthcare
11.2020 - Current
  • Assigned daily tasks to System Support Technicians, ensuring efficient workflow and coverage
  • Coordinated with vendors and handled IT purchase orders for all Houston Healthcare departments
  • Managed daily paperwork to document completed jobs and relevant details
  • Used an electronic ticketing system for tracking incidents, work orders and projects-related tickets
  • Conducted quality assurance for user accounts related to new hires, transfer, and terminations
  • Diagnosed and fixed issues with printers, copiers and other peripheral devices
  • Managed IP reservations through DHCP for device setups and replacements
  • Served as a mentor and trainer for new System Support hires
  • Addressed IT end-user issues with troubleshooting and root cause analysis to find solutions
  • Installed and connected system devices using standard setup procedures and electrical knowledge
  • Promoted and enforced safety protocols, ensuring compliance with company, OSHA, and customer-specific standards

System Support Technician

Houston Healthcare
10.2018 - 11.2020
  • Set up hardware, devices, and software to create workstations for employees, ensuring everything was ready for use
  • Responded to support requests from end users and guiding them through basic troubleshooting steps with patience
  • Installed and configured computers at various business locations to support daily operations and reporting needs
  • Simplified technical information for non-technical users to help them understand and resolve their issues
  • Managed help desk inquires via phone and email, assisting employees and customers with computer troubleshooting
  • Worked with vendors to fid replacement parts and address more complex technical problems
  • Connected computers to the network and peripheral devices like printers and scanners

Advanced Repair Agent

Geek Squad
12.2015 - 10.2018
  • Delivered troubleshooting, repair, and support services to customers, ensuring their issues were resolved effectively
  • Conducted regular system upgrades to enhance performance and keep systems up to date
  • Completed tasks efficiently and within designated timeframes
  • Disassembled computers to diagnose problems and determine repair needs
  • Utilized diagnostic tools to pinpoint hardware failures and replace faulty components
  • Installed and updated software on desktops and laptops to ensure users had access to the latest technology
  • Removed malware, ransomware, and other security threats from laptops and desktops to protect system integrity

Consultation Agent

Geek Squad
06.2014 - 12.2015
  • Trouble shot electronic issues for clients, including problems with computers, tablets, and cell phones.
  • Managed transactions using a cash register, handling cash, checks and credit card payments
  • Contributed to a positive work environment by treating all employees and customers with respect and kindness
  • Created a welcoming shopping experience by greeting and assisting customers in a friendly and approachable manner

Operations Agent

Geek Squad
06.2013 - 06.2014
  • Handled customer phone calls quickly and professionally, ensuring a positive experience
  • Identified customer needs by asking insightful questions and listening carefully to their responses
  • Managed all administrative paperwork for the Geek Squad department efficiently
  • Conducted follow-up with over 40 customers each week to ensure their satisfaction with the service provided

Education

High School Diploma -

Northside High School
Warner Robins, GA
01.2012

Skills

  • Proficient in troubleshooting technical issues for a variety of devices
  • Experienced in setting up and installing desktop and laptop systems
  • Skilled in technical analysis and problem-solving
  • Coordinated with vendors to source and manage components
  • Knowledgeable in various software applications
  • Competent in installing and configuring both hardware and software
  • Provided help desk support for resolving user issues
  • Familiar with medical software installation and maintenance
  • Capable of managing network configurations and connectivity issues
  • Adept at creating and maintaining detailed technical documentation

Certification

CompTIA A+ Technician

Timeline

Senior System Support Technician

Houston Healthcare
11.2020 - Current

System Support Technician

Houston Healthcare
10.2018 - 11.2020

Advanced Repair Agent

Geek Squad
12.2015 - 10.2018

Consultation Agent

Geek Squad
06.2014 - 12.2015

Operations Agent

Geek Squad
06.2013 - 06.2014

High School Diploma -

Northside High School

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RUSSELL CROSBY