Summary
Overview
Work History
Education
Skills
Accomplishments
Achievementhighlights
Valueoffered
Languages
Timeline
Generic

Russell Delk

Houston

Summary

Dynamic leader with a proven track record of elevating businesses, including a notable turnaround at PetSmart, enhancing sales by over 9.8%. Expert in inventory control and team building, I've mentored managers across districts, significantly reducing costs. Recognized for exceptional business acumen and fostering strong customer relationships, my approach transforms challenges into success stories.

Overview

23
23
years of professional experience

Work History

Store Manager

PetSmart
01.2021 - Current
  • Was hired as an Assistant Store Manager and helped my store improve from being ranked 1574 of 1685 to 320 of 1685 in 16 months. The biggest factor in the improvement was increased sales and lowering of expenses
  • I was offered my own location which was ranked at 998 of 1685 and took it to 34 of 1685 in 4 quarters time
  • Managed inventory control, cash control, and store opening and closing procedures.
  • I lead my store to a 9.8% comp in 2023 with a turnover rate of 8%
  • I was awarded an ALLSTAR award and Circle of Excellence
  • I have mentored all Store Managers in my district in lowering costs and drastically improving their inventories as the groups Total Loss Captain
  • My team lead the company in yearly physical inventory with a pi night of -$51.83, less than a dollar a week of unaccounted inventory loss

General Manager

Living Designs Furniture
03.2015 - 01.2021
  • Joined LDF in 03/2015 as Sales Manager and was promoted to General Manger by 07/2015
  • In charge of all aspects of the business with my biggest concern being sales
  • After accepting the GM spot, sales increased by 25% from year to year comps in 2016, 29% in 2017 and 22% in 2018
  • I voluntarily left in early 2021 due to business slowing because of the pandemic

Owner

Wooster’s Garden/Taps H.O.B.
01.2012 - 01.2015
  • Opened Wooster’s Garden from the ground up - in charge of all aspects of both businesses. Hiring, training, P&L, banking, ordering and inventory.
  • Monitored cash flow for sustainable operational practices.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Store Manager

Starbucks Coffee Company
01.2002 - 01.2012


  • My first store as Store Manager was a complete turnaround situation. By the end of the first year the store had improved to rank among the best of a 150-store market and was designated a training store for new managers
  • I was asked to take lead in opening another location while maintaining my current store while also training 3 new managers
  • Opened I-10 and Durham location in 2006 and continually managed that store while mentoring other managers and being sole manager of other locations simultaneously
  • Took on being the areas P&L specialist and taught other managers how to improve their stores profitability and better serve their employees and customers
  • Have been asked to take part in numerous roundtable events by Regional Vice Presidents to problem solve and improve store operations and increase revenue

Education

UNIVERSITY OF NORTHERN IOWA
Cedar Falls, IA

Skills

  • Highest level business acumen
  • Business & Team Development
  • Enhancing Customer Experience
  • Inventory Control
  • Team Building
  • Multitasking and organization
  • Training and mentoring

Accomplishments

  • Was awarded Manager of the Year for Starbucks.
  • Exceeded monthly store sales goals 25 months in a row.
  • Increased sales by 9.8% while 85% of stores had negative comps.
  • Supervised team of 150 staff members.
  • Was awarded All Star and Circle of Excellence at PetSmart.

Achievementhighlights

  • Awarded Manager of the year for Starbucks Coffee for 2008.
  • Received several Awards for highest net profit to target and lowest turnover.
  • Was placed in charge of partner relations and financial assistance to Starbucks partners after Hurricane Katrina.
  • Lead area in customer satisfaction survey with several categories ranking in the top 10% company wide.
  • Exceeded sales expectations for 25 plus consecutive quarters.
  • Increased LDF sales every quarter and year to prior year comps.
  • Lead the company in inventory control for fiscal year 2023 and 2024.
  • Have beat controllable contribution and labor goals every quarter.
  • Increased sales by 9.8% while 85% of stores had negative comps.

Valueoffered

  • Twenty plus years of experience leading retail/sales teams, both single and multiple locations, to exceed revenue and profit goals.
  • Proven track record of coaching and developing employees to management positions.
  • Focused on delivering the best experience for customers, received highest customer satisfaction results.
  • Strong command of profit and loss statements and deep knowledge of actions that facilitate exceeding sales expectations.
  • Provides coaching and mentoring to other leaders/team to excel in all areas.

Languages

English
Native or Bilingual
Spanish
Limited Working
French
Elementary

Timeline

Store Manager

PetSmart
01.2021 - Current

General Manager

Living Designs Furniture
03.2015 - 01.2021

Owner

Wooster’s Garden/Taps H.O.B.
01.2012 - 01.2015

Store Manager

Starbucks Coffee Company
01.2002 - 01.2012

UNIVERSITY OF NORTHERN IOWA

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Russell Delk