Russell Dietz
Virginia Beach,VA
Summary
Glass industry professional with 25 years experience in coordinating residential and commercial installation schedules while providing excellent customer service. Very organized along with strong customer communication, issue resolution and team collaboration.
Overview
21
21
years of professional experience
Work History
Installation Assistant
Atlantic Glass and Mirrors
Virginia Beach, Virginia
02.2025 - Current
- Supported Atlantic Glass and Mirrors installation crews with glass and mirror projects.
- Assisted with mounting mirrors, frames, and glass fixtures.
- Measured openings for glass panels, mirrors, and shower enclosures.
- Followed safety procedures while handling fragile glass materials.
- Provided technical support to customers during the installation process.
- Collaborated with other team members on large-scale projects requiring multiple installers.
- Identified potential areas for improvement within current procedures related to installations.
- Instructed customers on how to properly use newly installed equipment.
- Utilized problem solving skills to quickly resolve any complications that arose during installations.
Warehouse Manager
Atlantic Glass and Mirrors
Virginia Beach, Virginia
02.2025 - Current
- Coordinated receiving and staging of fragile glass and mirror shipments to ensure safe handling and timely availability.
- Picked warehouse orders for Atlantic Glass and Mirrors customer deliveries.
- Arranged inventory storage to support safe glass handling.
- Trained new staff on fragile material handling and warehouse procedures.
- Checked incoming materials for damage and order accuracy.
- Maintained clean aisles and enforced warehouse safety practices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors, and transport companies.
- Processed supply orders and pulled materials to prepare orders accurately and efficiently.
Customer Service Coordinator
Binswanger Glass
Virginia Beach, Virginia
04.2020 - 01.2024
- Coordinated customer orders and service requests for residential and commercial glass projects at Binswanger Glass.
- Scheduled installations, repairs, and follow-up appointments with customers and field technicians.
- Communicated project updates, appointment changes, and service details to customers and internal teams.
- Processed invoices, work orders, and customer account records using company systems.
- Resolved customer concerns with clear guidance and professional phone support.
- Tracked order status, material availability, and installation schedules across service teams.
- Assisted sales and operations staff with quote preparation and documentation.
- Maintained accurate customer files and service records for Binswanger Glass operations.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Consulted with customers regarding needs and addressed concerns.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Established quality standards for service team members and evaluated progress.
- Researched new products or services that may be beneficial to customers.
- Ensured that all customer inquiries were responded to in a timely manner.
- Provided training for new employees on company policies and procedures related to customer service.
- Tracked orders from placement through delivery and follow-up as needed.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
Glazier
Door and Glass Services
Virginia Beach, Virginia
04.2015 - 04.2020
- Measured and cut glass for door and glass service installations.
- Installed glass panes in storefront and residential door frames.
- Applied sealants and glazing compounds to secure glass assemblies.
- Removed damaged glass from doors and windows at service sites.
- Inspected glass surfaces and frames for cracks, gaps, and alignment.
- Used hand tools and power tools for glazing and trim work.
- Followed safety procedures while handling sharp glass and heavy materials.
- Maintained a safe working environment by adhering strictly to safety regulations.
- Measured, cut, and installed various types of glass into frames or sashes.
- Attended training sessions related to glazing techniques and safety procedures.
- Utilized power tools such as drills, saws, grinders and sanders to shape metal components.
- Consulted with architects, engineers and contractors regarding glazing specifications for commercial projects.
- Cut, fit, installed, repaired, or replaced glass in commercial and residential buildings.
- Set glass doors into frames and bolted metal hinges, handles, locks and other hardware to attach doors to frames and walls.
- Read and interpreted project blueprints and construction plans to inform accurate and complete installations.
Branch Manager
Binswanger Glass
Virginia Beach, Virginia
06.2005 - 10.2006
- Directed branch operations for Binswanger Glass sales, service, and installation teams.
- Managed customer inquiries for residential and commercial glass replacement requests.
- Reviewed branch inventory, supply levels, and material availability for projects.
- Supervised staff performance, coaching, and daily work assignments.
- Resolved customer concerns involving glass repairs, installations, and service timelines.
- Monitored branch budgets, expenses, and administrative records.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
Education
High School Diploma -
Kellam High School
Virginia Beach, VA06-1986
Skills
- Glass installation
- Mirror mounting
- Shower enclosure installation
- Opening measurement
- Glass handling safety
- Logistics management
- Customer support
- Schedule coordination
- Problem solving
- Customer service ft
- Team collaboration
- Customer communication
- Conflict resolution
Timeline
Installation Assistant
Atlantic Glass and Mirrors
02.2025 - Current
Warehouse Manager
Atlantic Glass and Mirrors
02.2025 - Current
Customer Service Coordinator
Binswanger Glass
04.2020 - 01.2024
Glazier
Door and Glass Services
04.2015 - 04.2020
Branch Manager
Binswanger Glass
06.2005 - 10.2006
High School Diploma -
Kellam High School