Russell Duane Bonham II
Garden City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Teacher, Hired gun Drummer (touring) Producer, Studio musician, DJ
Rusty Bonham Music
08.2010 - Current
- Drum instruction to multiple students, maintaining relationships with clients, Providing music services for hire
DJ, Entertainment Manager, Floor Manager
The Scene Nightclub
08.2018 - 03.2020
- Customer Service, Performing and booking other entertainment, Open and closing money, working closely with security, club promo and marketing
Service Technician, Network Specialist, Programmer, HW &SW support
Retail Data Systems
07.2007 - 04.2008
- Troubleshooting and repairing Radiant touch-screen monitors, back office servers, receipt printers, repairing Dell computers, networking (static IP, TCP/IP, VOIP, Cabeling...etc.), traveling on-site for repairs, programming and staging the POS software, RASP, VNC, PC Anywhere
Bench and Certified Dell Technician
Computer One
01.2005 - 02.2007
- Troubleshooting and repairing PC and laptops (hardware and software), repairing Dell hardware warranties, networking POS systems
Education
No Degree - Computer Repair, Networking
Svannah River College
Augusta, GA02-2004
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Student engagement
- Parent-teacher communication
- Positive role model and mentor
- Public speaking
- Classroom instruction
- Child development
- Small group instruction
- Learning strategies
- Innovative lesson planning
- Curriculum development
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Active listening
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
DJ, Entertainment Manager, Floor Manager
The Scene Nightclub
08.2018 - 03.2020
Teacher, Hired gun Drummer (touring) Producer, Studio musician, DJ
Rusty Bonham Music
08.2010 - Current
Service Technician, Network Specialist, Programmer, HW &SW support
Retail Data Systems
07.2007 - 04.2008
Bench and Certified Dell Technician
Computer One
01.2005 - 02.2007
No Degree - Computer Repair, Networking
Svannah River College
Contracts
- Dell Hardware Technician
- IBM Hardware Technician
- Network Technician for Target inc. IP Based Surveillance System
- Security Training Officer for Securitas IP Based Surveillance System
Achievements
A+ Certification, Microsoft Certified professional, Dell Certification, 50+ words per minute
Career Goals
I would like to obtain a steady, stable career.
Section name
Credentials and references given upon request
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