Russell Faubion-Shupp
York,PA
Summary
I'm a driven IT professional and social media marketer and founder of SocialWave Solutions. I specialize in IT support, troubleshooting hardware and software, and social media marketing — I lead the digital marketing efforts for The Adult & Continuing Education program. Outside of work, I’m a lifelong player and fan of all sports. I bring creativity, energy, and a strong work ethic to everything I do.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Marketing Specialist/CEO and Founder
SocialWave Solutions LLC
York, PA
12.2024 - Current
- Develop and execute engaging social media strategies across Facebook, Instagram, LinkedIn, and TikTok.
- Manage paid advertising campaigns (Facebook/Meta) to generate leads and increase community awareness.
- Specialize in Facebook Ads, content creation, and organic social growth strategies for multiple clients.
- Managed the social media presence for Macro Advisors Inc, a financial consulting agency in York, PA.
- One of the youngest registered business owners in the York, PA area.
Customer Support Specialist/IT Support
Adult & Continuing Education Center
York, PA
03.2024 - 05.2025
- Communicated directly with new customers through social media DMs, calls, and email to gather information, understand their needs, and guide them through the next steps of the service process.
- Managed incoming inquiries by organizing details, setting expectations, and maintaining accurate documentation to ensure smooth follow-through and on-time responses.
- Coordinated customer interactions across multiple platforms, using clear communication and reliable follow-up to move customers from initial outreach to scheduled appointments or services.
Education
Focused - Information Technology
York County School of Technology
York, PA05-2025
Skills
- Hardware & device support (desktops, laptops, printers, peripherals)
- Windows, macOS, ChromeOS
- Software troubleshooting & basic networking
- Microsoft Office, Google Workspace
- Canva, Meta Business Suite, Creator Studio
- Social media strategy & Facebook/Meta Ads
Certification
TestOut Network Pro
Timeline
Marketing Specialist/CEO and Founder
SocialWave Solutions LLC
12.2024 - Current
Customer Support Specialist/IT Support
Adult & Continuing Education Center
03.2024 - 05.2025
Focused - Information Technology
York County School of Technology