Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Russell Flower

Topeka,KS

Summary

Dynamic Office Manager with a proven track record at Heartland Alarms, excelling in customer service and operations management. Skilled in maintaining confidentiality and optimizing supply management, I enhanced team performance and reduced costs through effective scheduling and relationship building. Committed to fostering a collaborative work environment and achieving high customer satisfaction.

Overview

36
36
years of professional experience

Work History

Office Manager

Heartland Alarms
12.2018 - 02.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Department Supervisor

Home Depot
02.2016 - 08.2018
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Built and designed large displays weekly to promote specific products.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Project Manager

Solid State Communications
06.1989 - 01.2014
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Managed projects from procurement to commission.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
  • Streamlined project initiation processes, enabling quicker transition from planning to execution.

Education

High School Diploma -

Topeka High School
Topeka, KS
05-1989

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Scheduling and calendar management
  • Relationship building
  • Scheduling
  • Scheduling coordination
  • Employee supervision

Timeline

Office Manager

Heartland Alarms
12.2018 - 02.2025

Department Supervisor

Home Depot
02.2016 - 08.2018

Project Manager

Solid State Communications
06.1989 - 01.2014

High School Diploma -

Topeka High School

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Russell Flower