Summary
Overview
Work History
Education
Skills
Timeline
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Russell Galeti

Lakewood

Summary

Dynamic customer support professional with a proven track record at TriAd Media Solutions, excelling in sales and CRM software utilization. Recognized for enhancing service quality through effective problem-solving. Committed to delivering exceptional customer service while maintaining attention to detail and reliability in fast-paced environments. Repeated top performer.

Overview

14
14
years of professional experience

Work History

Customer Support Agent

TriAd Media Solutions
05.2017 - 02.2025
  • Responded to inquiries from potential students by placing outbound quality assurance calls.
  • Informed potential students of matching academic programs and schools in our network.
  • Entered clear and precise notes using our customer relationship management (CRM) software.
  • Made recommendations and answered any questions regarding schools and academic programs in a professional manner.
  • Collaborated with team members to improve response times and service quality.

Chemical Processor

Loreal Cosmetics
09.2012 - 01.2016
  • Operated chemical processing equipment to ensure product consistency and quality.
  • Monitored and adjusted production parameters to maintain optimal efficiency.
  • Conducted regular safety inspections to comply with industry regulations and standards.
  • Trained and mentored junior staff on operational procedures and best practices.
  • Helped with the transition from Solon,Oh to expanding Florence,Ky location.

Bartender Apprentice

Wexler's Tavern and Eatery
11.2010 - 08.2012
  • Crafted signature cocktails and ensured consistent drink quality during peak service hours.
  • Assisted in training new staff members on bartending techniques and customer service standards.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Monitored inventory levels, restocked supplies, and minimized waste through efficient usage practices.
  • Developed strong relationships with regular patrons, contributing to a welcoming atmosphere at the tavern.
  • Closed out cash register and prepared cashier report at close of business.
  • Collaborated with kitchen staff to ensure timely preparation of drink orders alongside food service demands.

Education

Communications

Arizona Western College
Yuma, AZ
05-2019

High School Diploma -

Normandy High School
Parma, OH
06-2008

Skills

  • Complaint handling
  • CRM software
  • Customer service excellence
  • Shipping and receiving
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Verbal and written communication

Timeline

Customer Support Agent

TriAd Media Solutions
05.2017 - 02.2025

Chemical Processor

Loreal Cosmetics
09.2012 - 01.2016

Bartender Apprentice

Wexler's Tavern and Eatery
11.2010 - 08.2012

Communications

Arizona Western College

High School Diploma -

Normandy High School

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