Russell Geekie
Retail Store Manager
New Braunfels,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
Store Manager
Lowe's Home Improvement
Varied Locations, Michigan, Texas And Tennessee
01.2002 - 05.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Store Manager
Home Depot
Varied Locations, Michigan And Texas
01.1990 - 01.2002
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Skills
Relationship building and management
Maximizing profitability
Team leadership and coaching
Order management
Team Building
Training and mentoring
Financial operations management
Customer Relations
Vendor management
Personnel development
Merchandising
POS systems
Opening and closing procedures
Staff training and development
Strategic thinker
Accomplishments
- Managed a store that exceeded company expectations in every category achieving awards such as the Double Digit Comp Club for 2007, 2012 and 2013.
- Achieved Customer Focused Store of the Year for the Region in 2010 through effectively through employee engagement.
- Exceeded monthly store sales, profit, employee engagement scores and inventory shrink performance goals that lead to Store Manager of the year nominee.
Timeline
Store Manager
Lowe's Home Improvement
01.2002 - 05.2022
Store Manager
Home Depot
01.1990 - 01.2002