Russell Germain
Kingman ,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Skilled in conflict mediation and excellent communication, adept at problem-solving and fostering team collaboration. Increased repeat business through empathetic customer service, demonstrating dependability and a results-driven approach.Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Used Vehicle Dealer Permit Holder
Department of Motor Vehicles
Kingman, AZ
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Asst Store Manager
Dominos Pizza Inc.
Bullhead City, AZ
05.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Hotel Manager
Silver Queen Inn
Kingman, AZ
08.2021 - 05.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
Education
Bachelor Of Business Administration And Management - Management Science
Mohave Community College
Kingman, AZCollege Advancement IPE Course -
Kingman High School
Kingman, AZ09.2021
Certificational - Business Administration
Arizona@Work
Kingman, AZ05.2021
Skills
Knowledge of handling payouts
Memory retention
Dependability
Knowledge of game rules
Excellent customer service
Strong mathematical skills
Stress Tolerance
Guest service
Fraud Detection
Conflict Mediation
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Multitasking
Excellent Communication
Team Collaboration
Certification
CPR CERTIFIED
FIRST AID CERTIFIED
NARCAN RESPONSE CERTIFIED
Timeline
Used Vehicle Dealer Permit Holder
Department of Motor Vehicles
09.2023 - Current
Asst Store Manager
Dominos Pizza Inc.
05.2022 - Current
Hotel Manager
Silver Queen Inn
08.2021 - 05.2022
Bachelor Of Business Administration And Management - Management Science
Mohave Community College
College Advancement IPE Course -
Kingman High School
Certificational - Business Administration
Arizona@Work