Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Russell Germain

Kingman ,AZ

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Skilled in conflict mediation and excellent communication, adept at problem-solving and fostering team collaboration. Increased repeat business through empathetic customer service, demonstrating dependability and a results-driven approach.Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Used Vehicle Dealer Permit Holder

Department of Motor Vehicles
09.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Asst Store Manager

Dominos Pizza Inc.
05.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Hotel Manager

Silver Queen Inn
08.2021 - 05.2022
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Monitored safety procedures to ensure a secure environment for both guests and employees.

Education

Bachelor Of Business Administration And Management - Management Science

Mohave Community College
Kingman, AZ

College Advancement IPE Course -

Kingman High School
Kingman, AZ
09.2021

Certificational - Business Administration

Arizona@Work
Kingman, AZ
05.2021

Skills

Knowledge of handling payouts

Certification

CPR CERTIFIED

FIRST AID CERTIFIED

NARCAN RESPONSE CERTIFIED

Timeline

Used Vehicle Dealer Permit Holder

Department of Motor Vehicles
09.2023 - Current

Asst Store Manager

Dominos Pizza Inc.
05.2022 - Current

Hotel Manager

Silver Queen Inn
08.2021 - 05.2022

Bachelor Of Business Administration And Management - Management Science

Mohave Community College

College Advancement IPE Course -

Kingman High School

Certificational - Business Administration

Arizona@Work

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Russell Germain