Russell Gillespie
Manhattan,KS
Summary
Dynamic Technical Support Representative with a proven track record at Bain Ultra Baths, excelling in product troubleshooting and enhancing customer satisfaction. As an Owner/Operator, I implemented operational strategies that boosted service quality and retention. Skilled in remote support and team collaboration, I consistently delivered effective solutions and improved response times.
Overview
2026
2026
years of professional experience
Work History
Owner/Operator
Another Work of ARTZ Bathtub Surface and Mechanical Repairs
- Established quality control measures to maintain high standards in service output.
- Coordinated customer consultations to assess needs and provide tailored solutions.
- Implemented marketing strategies to promote services and increase client engagement.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Technical Support Representative
Bain Ultra Baths
02.2022 - 11.2025
- Provided technical support for customers, resolving inquiries and issues effectively.
- Assisted in troubleshooting product functionality to enhance customer satisfaction.
- Documented customer interactions and solutions in support ticketing system accurately.
- Collaborated with team members to streamline processes and improve response times.
- Assisted customers with installation of bath product
Owner/Operator
Another Work of ARTZ Bathtub Surface and Mechnical Repair
06.2021 - 06.2025
- Managed daily operations, ensuring efficient workflow and quality service delivery.
- Oversaw team performance, providing training and mentorship to improve skills and productivity.
- Developed and implemented operational strategies to enhance customer satisfaction and retention.
- Coordinated repair schedules, optimizing resource allocation for maximum efficiency.
- Generated sales with direct inperson visits and using past warranty relatiinships with multiple bathtub manufacturers which included ABG, Jacuzzi, MTI, American Standard, Bain Ultra , Kohler and others.
Owner/Operator
Another Work of ARTZ Bathtub Surface and Machanical Repairs
08.2012 - 06.2021
- Managed daily operations to ensure seamless bathtub surface and mechanical repair services.
- Developed and implemented efficient workflow processes to enhance service delivery.
- Trained and mentored new staff on operational best practices and customer relations.
- Oversaw inventory management, ensuring availability of materials for timely repairs.
Owner/Operator
ARTZ Bathtub Surface and Mechanical Repairss
06.1992 - 09.2002
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Established quality control measures to maintain high standards in service output.
- Coordinated customer consultations to assess needs and provide tailored solutions.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Education
High School Diploma - General Studies
Manhattan Senior High School
Manhattan, KS05.1979
Skills
- Technical support
- Product troubleshooting
- Remote support
- Operations management
- Documentation and reporting
- Hiring
- Staff training and development
- Sales negotiation
- Negotiation
- Payroll processing
- Recruiting and hiring
- Preventative maintenance
- Finance management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Schedule management
- Attention to detail
- Basic maintenance
Timeline
Technical Support Representative
Bain Ultra Baths
02.2022 - 11.2025
Owner/Operator
Another Work of ARTZ Bathtub Surface and Mechnical Repair
06.2021 - 06.2025
Owner/Operator
Another Work of ARTZ Bathtub Surface and Machanical Repairs
08.2012 - 06.2021
Owner/Operator
ARTZ Bathtub Surface and Mechanical Repairss
06.1992 - 09.2002
Owner/Operator
Another Work of ARTZ Bathtub Surface and Mechanical Repairs
High School Diploma - General Studies
Manhattan Senior High School