Russell Gindlesperger II
Geneva
Summary
With over 12 years of experience coordinating hotel management operations for high-end hotel chains, diligent team player dedicated to delivering exceptional guest services. Expertise lies in directing staff, managing individual and group bookings, and resolving common customer service issues. Possesses in-depth knowledge of the hospitality industry and business administration, allowing for effective handling of guest relations, staff supervision, and service improvement. Ensures seamless operations and guarantees guest satisfaction through effective communication and leadership. Proven track record of implementing training programs and efficiently resolving conflicts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lawn Care Specialist
Self Employed Contractor
01.2020 - 11.2024
- Performed regular lawn maintenance tasks such as mowing, edging, and trimming to ensure a neat and well-maintained appearance
- Applied fertilizers, herbicides, and pesticides to control weeds, pests, and diseases in lawns
- Operated and maintained various lawn care equipment including mowers, trimmers, blowers, and sprayers
- Collaborated with clients to understand their specific lawn care needs and preferences
- Managed a portfolio of residential properties by scheduling regular visits for lawn maintenance services
- Responded promptly to client inquiries or concerns regarding lawn care services provided
Shift Manager
Capstone Logistics, LLC
01.2018 - 08.2018
- Operated machinery on the factory line to assemble products according to specifications
- Performed quality checks on finished products to ensure they meet company standards
- Maintained a clean and organized work area, following safety protocols at all times
- Collaborated with team members to meet production goals and deadlines
- Assisted in troubleshooting equipment issues and performing minor repairs when necessary
- Followed standard operating procedures (SOPs) for each task to maintain consistency and efficiency
- Cross-trained in multiple areas of the factory line to provide support as needed
- Participated in regular team meetings to discuss production targets, challenges, and solutions
Guest Service Manager
Holiday Inn Express and Suites
12.2016 - 11.2017
- Provided exceptional customer service to hotel guests, ensuring a positive experience from check in to checkout
- Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
- Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests
- Maintained knowledge of local attractions, restaurants, and transportation options to assist guests with recommendations and directions
- Managed the front desk area during high-volume periods, effectively handling multiple tasks while maintaining a calm demeanor
- Processed guest payments accurately using cash handling procedures and credit card authorization systems
- Informed guests about hotel amenities, policies, and procedures upon arrival to enhance their overall stay experience
- Closely monitored room availability using reservation software system, maximizing occupancy rates through efficient management of bookings
- Collaborated with other departments such as housekeeping and maintenance to address guest requests or resolve any issues that may arise during their stay
- Served as the main point of contact for VIP guests or special requests, ensuring personalized attention and exceeding expectations whenever possible
- Demonstrated strong problem-solving skills by effectively resolving billing discrepancies or other payment-related issues for guests
- Mentored new front desk staff members on company policies/procedures as part of training program
- Leveraged interpersonal skills when dealing with difficult customers or challenging situations at the front desk
- Maintained confidentiality of all guest information in accordance with privacy regulations
- Possessed strong organizational abilities in managing daily administrative tasks such as filing paperwork or updating spreadsheets
- Cultivated relationships with repeat customers through personalized service, resulting in increased customer loyalty and return visits
- Collaborated with the sales team to promote hotel amenities and special packages to guests during check-in/check-out process
- Assisted with training new employees on front desk procedures, ensuring a smooth transition into their roles
- Managed guest complaints or issues effectively, escalating when necessary to ensure prompt resolution and guest satisfaction
- Maintained accurate records of room inventory and availability, updating information in real-time for efficient management of reservations
- Demonstrated strong attention to detail by verifying guest identification and credit card information during check-in process
- Utilized problem-solving skills to address any technical issues related to key cards or electronic door locks for guests
- Cultivated positive relationships with local businesses/vendors to provide recommendations or arrange services for hotel guests
- Implemented new procedures for handling late check-ins/early check-outs, improving efficiency during non-standard operating hours
- Served as a liaison between guests and other hotel departments, facilitating communication and ensuring seamless coordination of services
- Maintained a clean and organized front desk area, creating a welcoming atmosphere for arriving guests
- Demonstrated proficiency in using reservation software systems such as Opera or Fidelio to manage bookings accurately
- Leveraged strong communication skills when interacting with diverse groups of international travelers at the front desk
- Coordinated group bookings/events efficiently, ensuring smooth arrivals/departures for large parties or conferences held at the hotel
- Possessed excellent time-management abilities when juggling multiple tasks simultaneously at the busy front desk area
Business Owner
Mr. Roofer
01.2012 - 11.2016
- Founded and operated a successful business for XX years, overseeing all aspects of operations
- Developed and implemented strategic business plans to drive growth and increase profitability
- Managed a team of XX employees, providing leadership, guidance, and support
- Oversaw budgeting and financial management, ensuring the company's financial health
- Implemented cost-saving measures that resulted in an annual savings of $XX
- Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
- Created effective marketing strategies to promote the business and attract new customers
- Utilized social media platforms to expand brand awareness and engage with target audience
- Analyzed market trends and competitor activities to identify opportunities for business expansion
- Developed partnerships with other businesses to enhance product offerings or reach new markets
- Maintained high levels of customer satisfaction through exceptional service delivery
- Implemented quality control processes to ensure consistent product/service excellence
- Increased customer base by XX% through targeted marketing campaigns
- Negotiated contracts with key clients/vendors resulting in cost savings of $XX annually
- Drove online sales growth by implementing e-commerce platform resulting in a revenue increase of XX%
- Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
- Managed cash flow, accounts payable/receivable, and financial reporting processes
- Identified opportunities for cost reduction without compromising product/service quality
- Instituted employee recognition programs to boost morale and improve retention rates
- Collaborated with legal professionals to ensure compliance with all applicable laws and regulations
- Mentored and coached employees to foster professional growth and development
Education
Associate's degree - Visual Arts/Photography
Community College of Aurora
Aurora, CO06.1998
12-GED - General Studies
W.C. Hinkley High School
Aurora, CO04.1998
Certificate - Professional Photography
T.H.Pickens Technical Center
Aurora, CO06.1996
Skills
- Point Of Sale Operations
- Accounts Receivable Management
- Equipment Maintenance
- Effective Organizational Abilities
- Sales Representative
- Guest Relations Management
- Hospitality Management
- Workplace Relationship Management
- Inventory Management
- Client Support
- Microsoft Office
- Communication skills
- Stocking
- Payroll
- Leadership
- Driving
- Guest relations
- Scheduling
- Accounts payable
- Cash handling
- Direct billing
- Administrative experience
- Ordering
- Hospitality management
Certification
Forklift Certification
Timeline
Lawn Care Specialist
Self Employed Contractor
01.2020 - 11.2024
Shift Manager
Capstone Logistics, LLC
01.2018 - 08.2018
Guest Service Manager
Holiday Inn Express and Suites
12.2016 - 11.2017
Business Owner
Mr. Roofer
01.2012 - 11.2016
12-GED - General Studies
W.C. Hinkley High School
Certificate - Professional Photography
T.H.Pickens Technical Center
Forklift Certification
Associate's degree - Visual Arts/Photography
Community College of Aurora
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