Russell Goodwin
Freeman TWP,ME
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and responsible mindset. Excellent relationship-building and critical thinking skills for conflict resolution in stressful situations.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Freeman Farm Supply
07.2020 - Current
- Created Ecommerce business retailing directly to public.
- Engaged in frequent phone sales and follow up calls.
- Utilized Microsoft Office for record keeping, taxes, inventory management, and product descriptions.
- Developed complete website bringing together multiple product lines and suppliers.
- Provided prompt customer support to ensure customer satisfaction and repeat business.
- Processed orders and returns using multiple platforms including Magento 2 and SquareSpace.
- Prepared and submitted business tax forms on quarterly basis.
Salesman/Warehouse Manager
Agriculture Solutions LLC
03.2012 - 06.2020
- Performed extensive phone and email sales.
- Completed all shipments incoming and outgoing for fast, accurate order fulfillment.
- Resolved order issues and customer complaints on daily basis.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Expertise in inventory management and tracking stock levels to facilitate accurate product availability.
- Provided direct customer service to new and existing clients through LiveChat, email, and telephone.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated all incoming shipments for quality issues and processed unacceptable materials for return.
Meter Department
Central Maine Power
01.2010 - 12.2011
- Read electrical meters safely and accurately over large service area.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Attended safety meetings and took part in safety awareness trainings and programs.
Education
BBA - Business Management
University of Maine
Orono, ME 09.2005 - 05.2009
Additional Information
- Proficient with forklift operation.
- Part of the National Honor Society.
- Attended Boys State and was elected as a Congressional Representative.
- Part of the public speaking club in high school.
References
Professional or character references available upon request.
Timeline
General Manager
Freeman Farm Supply
07.2020 - Current
Salesman/Warehouse Manager
Agriculture Solutions LLC
03.2012 - 06.2020
Meter Department
Central Maine Power
01.2010 - 12.2011
BBA - Business Management
University of Maine
09.2005 - 05.2009
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