Russell Gray
Leavenworth,KS
Summary
A Senior Director with over several years of Leadership experience. Specific expertise includes leading and managing large-scale projects, Microsoft Office programs, budgets and teams of diverse professionals. An accomplished leader with experience in developing talent to achieve operational excellence. Expertise in leading operations and developing complex multi-discipline teams. Recognized for the ability to lead with an uncompromising focus on delivering quality results 25+ years of Customer Service experience, Trusted with Current, Top Secret/SCI Security Clearance, Astute attention to detail, Military Discipline, Organizational Skills, and Self-Motivation, Public Speaking, Large and Small team leadership experience, SME to Senior Level Policy recommendations and superb mission completion rates, Microsoft Outlook, Word, Excel, PowerPoint, Social Media Platform capable- YouTube, Facebook, Instagram
Overview
25
25
years of professional experience
Work History
Credentialing Program Coordinator
U.S. Army
01.2020 - Current
- Company Overview: ACCESS ArmyU, Army Credentialing Assistance Program
- Liaison between the Department of the Army and Civilian Industry Credentialing Bodies and Training Vendors; Credential and Licensure obtainment for Active-Duty Soldiers
- Enhances capabilities for Army personnel to be competitive with their civilian counterparts upon entering the civilian workforce
- Responds to all taskings according to established timelines ensuring appropriate staff coordination supported by appropriate military decision-making processes to solve problems and recommend solutions to achieve the commander's intent
- Applies subject matter expertise to create, develop, and implement internal and external training opportunities and professional development in support of Department of Labor and Department of Defense standards and assigned programs
- Coordinates with adjacent, lower, and higher offices; submits timely reports and staff papers to management in alignment with written instructions; responds to all taskers by identified suspense, meets stated milestones and timelines, provides program-specific training, upon request
- Analyze data and feedback from multiple sources on a regular and ongoing basis to transform findings into actionable results
- Conducts research related to requests for training for credentials, certificates, and licensures
- Responsible for records management of credentialing email and files for the program
- Data collection and analysis includes but is not limited to documentation consistent with regulatory guidance, Soldier and Training Provider eligibility, funding type and amounts allocated, policy and regulatory guidance to validate proper execution of the program
- ACCESS ArmyU, Army Credentialing Assistance Program
- Civilian Service Achievement Medal, Department of the Army, Army University, ACCESS Army U
- Leavenworth, KS-November 2022
Director of Programs
Air Force Credentialing Opportunities Online (AF COOL)
01.2015 - 01.2020
- Oversees and directs the independent work of a wide variety of functions of the Air Force COOL Program, which enhance the Department of the Air Force goals and initiatives pertaining to force readiness, professional development, retention, and transition of Air Force members
- Executes National Defense Authorization Acts 12’-20’and White House initiatives in pursuit of credentialing excellence for enlisted military members
- Co-Chair, Interservice Credentialing Opportunities On-Line (I-COOL), DOD Council
- Directs the management of credentialing opportunities, funding approval processes, programs that develop the personal and professional capabilities of the Air Force total force concept
- Serves as the subject matter authority, under Department of Defense (DOD) and Headquarters Air Force direction, for all military service credentialing applications
- Plans, organizes, implements, and directs Air Force credentialing policy
- Provides Under Secretary of the Air Force, Manpower and Readiness level briefings
- Conducts analyses and reviews, develops, and maintains the Air Force COOL program policies, processes, and website
- Analyzes and evaluates knowledge and skills identified in pertinent Air Force curriculum documents/course materials and Career Field Education and Training Plans (CFETP) and articulates evaluated data and relatedness towards applicable licensure/certifications
- 2016 Civilian Cat III Employee of the Year-CCAF, Maxwell AFB, Gunter Annex, AL
- 2016 Civilian Cat III Employee of the Year- Barnes Center for Enlisted Education, Maxwell AFB, AL
- 2016 Civilian Cat III Employee of the Year- Air University, Maxwell AFB, AL
- 2016 Civilian Cat III Employee of the Year- 42 ABW, Maxwell AFB, AL
- 2018 Team of the Year- Community College of the Air Force, Maxwell AFB, AL
Sr. Consultant
Booz Allen Hamilton
01.2014 - 01.2015
- Developed Air Force Credentialing Opportunities On-Line (COOL) Program
- Provided strategic planning, policy analysis, strategic communication, and change management support
- Developed AF COOL Strategic 5-year Plan, Policy Gap Analysis, Strategic Communication Plan, Implementation plan and Training Plan
- Created proposal, garnered $11.4 Million dollar contract to allow the AF COOL program to include 3 purchasing agents to alleviate credentialing purchasing dilemmas
- Closed out 3 client deliverables ahead of schedule saving the U.S
- Government over $38K in contracting funds
- Coordinated and managed activities, research
- Analysis and writing to support tasks and projects to ensure quality deliverables and create change management
- Linked civilian credentials to cross cutting resources such as the GI Bill, Defense Activity for Non-Traditional Education Support (DANTES), etc
- Synchronized delivery of enlisted career field training plans and Community College of the Air Force (CCAF) course documents between career field managers and course managers to facilitate skill gap analysis
- Maintained Relatedness Determination (RD) and Comparability Analysis (CA) flow between Solutions for Information Design LLC (SOLID), career field managers and program managers
- Generated 81 individual site surveys for future site visits across 5 MAJCOM’s
- Consolidated applicant requirements and provided Q&A for applicants to meet standard deadlines
- Awarded: Booz Allen Hamilton “High Five” award for superior performance while assisting AFCLC surge support operations (Oct
- 2014)
Processor
USDA/Rural Development
01.2013 - 01.2014
- Responsible for over 450,000 U.S
- And U.S
- Territorial rural home loans through Rural Development processes
- Maintains numerous support systems providing sound financial management of government financial assets
- Directs numerous customer-based issues across 15 different centralized sections within the Centralized Servicing Center
- Garnered numerous accolades for selfless attention to detail for customer service professionalism
- Operates at a proficiency level more than two GS pay grades above his own
Readiness and Mortuary Affairs Manager
01.2009 - 01.2013
- Ensured Mortuary compliance for 3,000 square mile radius
- Developed Comprehensive OJT plans for 4 replacement managers
- Garnered 98% compliance rating above headquarter Mortuary requirements
- 1st in Pacific Command for mortuary accountability and effective use of resources
- Orchestrated Search and Recovery operations, safely led 22-member team through Sub-degree temperatures, 100% recovery obtained
- Awarded Enlisted Manager of the quarter award, 2011, 2012
- Recognized by Pacific Command, headquarter Mortuary, and sister service
- Inspector General outstanding performer award for personal and team accomplishments, 2011
Youth Programs Open Recreation Assistant
01.2008 - 01.2009
- 2009 European Youth Advisor of the Year
- Led 35 different youth programs for 120 youth
- Established 1st ever Dave and Buster sponsored teen room
- Organized and officiated 2 teen mock trial championships
Fitness Center Shift leader and Assistant Manager
01.2007 - 01.2009
- Conducted 25 weekly personal improvement programs
- Supervised 22 military/civilian personnel
- Provided joint cultural programs, increased Turkish/U.S
- Relations 90%
- 5-star customer service award recipient 2007-2009
Lodging Training Manager
01.2004 - 01.2007
- Trained 74 North Star Inn lodging desk clerks and guest room associates
- Supervised 27 Hospitality Management desk clerks
- Managed shift schedules for 24/7 operation during 48% manning shortage- zero discrepancies
- Customer Service skills led to FY06 92% customer satisfaction rating of 220K guest
- Certified American Hotel/ Lodging Educational Institute training manager
- Graduated 1 of 24 in Services Craftsman Course, received 1st Chief's Award
Lodging Journeymen
01.2002 - 01.2004
- Saved the Air Force $3K in contract lodging room expenses
- Recognized by Armed Forces Medical Examiner for honorable disposition of Armed Forces remains
- Single-handedly provided critical oversight in $37K mortuary remodeling project during the War on Terrorism, Kirkuk AB, Iraq
- Aided short notice repatriation of 10 fallen US soldiers diverted due to cold weather emergency
- Awarded 2003 Airmen of the Year, Charleston AFB, SC
Air National Guard Apprentice
01.2000 - 01.2002
- Trained on Fire Suppressant equipment and vehicles
- Utilized first-hand knowledge of Fire safety and preventive techniques; rated best trainee
Education
Six Sigma White Belt -
Aveta Business Institute
02.2022
Master’s Degree - Teaching and Learning w/ Technology
Ashford University
12.2015
Master’s Degree - Organizational Management Degree w/ specialization in Leadership Management
Ashford University
08.2014
Bachelor’s Degree - Organizational Management Degree
Ashford University
06.2012
Associate Degree - Hotel, Restaurant, and Fitness Management
Community College of the Air Force
Maxwell AFB, Alabama06.2006
Skills
- Leadership
- Project Management
- Microsoft Office
- Budget Management
- Team Management
- Talent Development
- Operational Excellence
- Multi-discipline Team Development
- Quality Results Delivery
- Customer Service
- Security Clearance
- Attention to Detail
- Military Discipline
- Organizational Skills
- Self-Motivation
- Public Speaking
- Team Leadership
- Policy Recommendations
- Mission Completion
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Social Media Management
Timeline
Credentialing Program Coordinator
U.S. Army
01.2020 - Current
Director of Programs
Air Force Credentialing Opportunities Online (AF COOL)
01.2015 - 01.2020
Sr. Consultant
Booz Allen Hamilton
01.2014 - 01.2015
Processor
USDA/Rural Development
01.2013 - 01.2014
Readiness and Mortuary Affairs Manager
01.2009 - 01.2013
Youth Programs Open Recreation Assistant
01.2008 - 01.2009
Fitness Center Shift leader and Assistant Manager
01.2007 - 01.2009
Lodging Training Manager
01.2004 - 01.2007
Lodging Journeymen
01.2002 - 01.2004
Air National Guard Apprentice
01.2000 - 01.2002
Six Sigma White Belt -
Aveta Business Institute
Master’s Degree - Teaching and Learning w/ Technology
Ashford University
Master’s Degree - Organizational Management Degree w/ specialization in Leadership Management
Ashford University
Bachelor’s Degree - Organizational Management Degree
Ashford University
Associate Degree - Hotel, Restaurant, and Fitness Management
Community College of the Air Force
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