Russell Hafer
Boise,ID
Summary
Accomplished Field Service Technician II with a solid track record at Builders First Source / Pro Build, distinguished by exceptional mechanical expertise and strong public relations skills. Recognized for streamlining operations, earning accolades as the fastest-growing employee. Demonstrated excellence in customer service through numerous superior service acknowledgments and proficient in equipment repair and business management. Aiming to leverage these skills to drive operational efficiency in future roles.
Overview
33
33
years of professional experience
Work History
Field Service Technician II
Builders First Source / Pro Build
Boise, US
12.2013 - Current
- Large knowledge of windows and window-related projects.
- I have proven myself as the go-to window guy.
- Scheduling work orders and installs.
- Inventory Accuracy Monitor. Saving the company an estimated $850,000 per year.
- Providing high-quality service to current customers.
- Logistics
- Creating service orders and following through until the job is completed.
- Customer service.
- Parts Manager
- Employee liaison with upper management and the sales department. Between site supers, ISR's, and OSR's.
- Public relations.
- Receiving clerk.
- Billing agent on all warranty labor, including building bill-outs.
- Warehouse advice.
- Routing and appointment scheduling.
- I have been awarded the fastest-growing employee recognition for how fast I've been able to learn, apply, and streamline.
- Consistently receive acknowledgments of superior service from customer letters and phone reviews after the job has been completed.
- CDL driver, crane operator.
- Receiving clerk, doing 15 semi-loads and 10 rail cars per day of incoming products.
- Field service rep II, because of my dedication, follow-through, and customer service. Control inventory receiving, storage, and then distribution of products.
Service Truck Operator
Les Schwab tire center
Meridian, US
04.2006 - 12.2013
- Customer service rep
- Sales person
- Installer
- Inventory monitor
- Ordering clerk
- Billing clerk
- Warehouse manager
- Employee lei zone to management
- Service calls, on call service 24/7
- Routing services, and Fleet management
- Scheduling with 2 other service techs for best coverage
- Selling tires, services, and repairs
- Promoted to truck (semi) center
- Incharge of installing, sales, and inventory control, billing and ordering products
- Mobile service truck
- Fleet manager for over 1000 trucks, trailers, tractors, implements, atv's etc..
- Companies like Western States Cat, Handy truck line, Oak Harbor freight etc..
- I was in charge of watching their fleet, reporting finding, selling product and service, installing, and billing
Sales and Management
The Schwan Food Company
Meridian, US
06.1997 - 04.2006
- Sales
- Manager
- Inventory control
- Customer service
- Public relations
- Budget manager
- Route scheduling, and building new business
- Interviewed, hired, taught, and advanced sales training
- Started door to door sales of food products
- I was given 2 days of training on how to run a route system, and what to do on a daily, how to sell and build new customers
- Pay was based on commissions only
- I my first year I was awarded largest growth in the division, out of 125 sales people, covering Idaho, Nevada, Oregon, Washington
- I was at head table at awards banquet to give a speech to the rest of the division on how I was able to grow the business
- By my 3rd year I was top sales for the division
- I was given fastest rising star, and was promoted to Sales manager in Colorado
- 6 years in management, watching over and growing sales while hiring, training, coordinating with warehouse and product inventory management
Service Manager
Lynch Motor Co.
La Grande, US
05.1992 - 06.1997
- Sales
- Service
- Customer relations
- Manage employees
- Billing
- Service writer
- Warranty billing
- Budget manager
- Started out as a auto detailer, and started doing small auto repairs
- I then started installing accessories on vehicles, and doing more automotive repairs
- After 1 year, I was promoted to service writer
- 1 year later I was promoted service manager
- Managing all service techs, scheduling, billings, warranty billing, customer relations
- Service from start to finish for best possible customer care
- Meetings with upper management, and owners on a weekly
- Service for Cadillac, GMC, Buick, Pontiac were all at our dealership, but serve was on all makes, to make the service profitable
Education
12 - Business Management
Southwest Minnesota State University
Marshall, MN04.2004
Skills
- Field Service
- Equipment Repair
- Mechanical Knowledge
- Service Technician Experience
- Crane
- Help Desk
- Business Management
- Product management
- Computer networking
- Public relations
- Door-to-Door Experience
- Troubleshooting
- Mechanic Experience
- Time management
- Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Field Service Technician II
Builders First Source / Pro Build
12.2013 - Current
Service Truck Operator
Les Schwab tire center
04.2006 - 12.2013
Sales and Management
The Schwan Food Company
06.1997 - 04.2006
Service Manager
Lynch Motor Co.
05.1992 - 06.1997
12 - Business Management
Southwest Minnesota State University
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