Russell Hallett
Beaumont,CA
Summary
With nearly 16 years of sales, customer service and leadership experience across finance retail and wholesale distribution I have become a servant leader focused on delivering exceptional customer experiences while driving consistent results. I am proficient in Coordinating resources to meet the needs of the business and customer. Interpersonal and communication skills coupled clear direction and organized decision-making enable me to motivate others to be their best.
Overview
18
18
years of professional experience
Work History
Heating Cooling Supply
Baldwin Park, CA
04.2022 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new strategies as needed to enhance efficiency and service levels.
- Resolved customer complaints quickly while maintaining high quality standards of service.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured quality employee performance reviews were conducted
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Store Manager
The Home Depot Inc
Beaumont, CA
06.2010 - 04.2022
- Lead a team of over 150 employees in all operations, including sales, service, parts, and office functions, effectively growing the business over the past three years.
- Interviewed and vetted job applicants to make effective hiring decisions, and fill vacancies with strong team members.
- Managed and improved requirements, gaps analysis, training and development, and new program rollout, resulting in increased efficiency, safety, and sales.
- Built schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Directed all day-to-day operations of a large-scale retail facility to provide a safe and enjoyable guest experience.
- Represent integrity and professionalism in all areas of business, serving as coach, mentor and roll model to staff.
- Directed 18 Area Managers and 275 associates to generate over $60M in revenue.
- Recruited, identified, and developed new and existing associates and implemented training and development programs to successfully promote individuals increasing retention targets.
- Piloted and launched new freight flow management process resulting in increased associate safety, productivity and store sales.
- Maintained retail store presentation by overseeing merchandise replenishment, customer satisfaction and survey response quality.
- Generated daily operational and sales reports for corrective action or continuous improvement throughout all departments.
- Participated in community assistance and networking events to establish and cement community ties, B2B relationships and industry connections.
- Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness and increase overall customer experience.
Sales Consultant
Wholesale Commercial Capital Group
Murrieta, CA
03.2007 - 12.2009
- Managed real estate transactions from initiation to closing.
- Represented buyers and sellers in major real estate transactions.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Managed sales pipeline by actively following up with prospects and hot leads.
Education
Realtor - Real Estate
California Association of Realtors
San Diego, CACompletion- Top of Class - Selling Skills And Sales Operations
Dale Carnegie & Associates
Ontario, CASome College (No Degree) - General Education
Riverside City College
Riverside, CAHigh School Diploma -
Hemet High School
Hemet, CASkills
- POS systems operations
- Stock management
- Sales strategies
- Customer relations
- Workforce Management
- Business Development
- Merchandising
- Strategic Planning
- Conflict resolution
- Cross-functional team management
- Proficient in F,A,S,T, Workday, Outlook, Order-up
- Employee development
- Schedule management
- Recruiting and hiring
- Experienced, Sound judgment
- Performance improvements
- Supervision and training
Timeline
Heating Cooling Supply
04.2022 - Current
Assistant Store Manager
The Home Depot Inc
06.2010 - 04.2022
Sales Consultant
Wholesale Commercial Capital Group
03.2007 - 12.2009
Realtor - Real Estate
California Association of Realtors
Completion- Top of Class - Selling Skills And Sales Operations
Dale Carnegie & Associates
Some College (No Degree) - General Education
Riverside City College
High School Diploma -
Hemet High School
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