Russell Harris
Houston,TX
Summary
Dynamic leader with a proven track record at my previous employers. I adept in machinery operation, customer service management and team development. Excelled in fostering customer relationships, workplace safety and enhancing quality assurance, evidenced by surpassing production targets. Skilled in Microsoft Excel and fostering teamwork, consistently achieving high customer satisfaction ratings and operational excellence.
Overview
3
3
years of professional experience
Work History
Operator
ZF Active Safety US INC.
01.2024 - 09.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Improved product quality with meticulous attention to detail during inspection and sorting processes.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
Team Lead Painter
Corsair Engineering INC.
03.2022 - 01.2024
- Fostered a positive atmosphere within the team, promoting open communication channels among members to address challenges effectively.
- Achieved exceptional customer satisfaction ratings by addressing concerns quickly and resolving issues efficiently.
- Managed scheduling for a team of painters, ensuring timely project completions without compromising quality standards.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Shift Manager
Taco Bell
06.2021 - 12.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Took ownership of customer issues and followed problems through to resolution.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
High School Diploma -
Vision For My Life
Flint, MISkills
Customer-focused
Issue Resolution
Quality Assurance
Deadline-oriented
Coaching and Mentoring
Dependability and Consistency
Teamwork and Collaboration
Problem-Solving
Administration and management skills
Customer Relationship Management (CRM)
Microsoft Outlook, Word, and Excel
Timeline
Operator
ZF Active Safety US INC.
01.2024 - 09.2024
Team Lead Painter
Corsair Engineering INC.
03.2022 - 01.2024
Shift Manager
Taco Bell
06.2021 - 12.2022
High School Diploma -
Vision For My Life
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