Russell Heath
Saint Clair Shores,MI
Summary
Dynamic Business Cable Technician with Comcast, Xfinity, recognized for optimizing cable installations and enhancing network stability. Proficient in troubleshooting and customer service, consistently exceeding benchmarks for efficiency. Skilled in fiber optic splicing and safety compliance, delivering high-quality service and ensuring customer satisfaction through effective communication and problem-solving.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Cable Technician
Comcast, Xfinity
08.1999 - 11.2024
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Repaired and updated equipment to conform to company-wide standards.
- Provided training on use, troubleshooting, and calibration of equipment.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Consistently exceeded company benchmarks for work efficiency and job completion rates.
- Delivered personalized customer service, explaining complex technical details in understandable manner.
- Ensured customer satisfaction, skillfully addressing and resolving service-related inquiries and issues.
- Installed complex cable systems for improved customer access to high-speed internet and premium channels.
- Enhanced network stability by systematically troubleshooting and repairing signal leakage.
- Conducted detailed site surveys to ascertain best routes for cable laying and equipment setup, ensuring quality service delivery.
- Responded to service requests during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Education
High School Diploma -
Cooley Highschool
Detroit, MISkills
- Hand tool proficiency
- Cabling layouts
- Troubleshooting skills
- Customer service
- System testing
- Fiber optic splicing
- Service calls
- Equipment repairs
- Customer training
- Customer education
- Cable installation
- Signal testing
- Installing equipment
- Cable arrangements
- Equipment installation
- Data cabling installation
- Configuring equipment
- Safety awareness
- Device installation
- Router installation and optimization
- Problem-solving
- Reliability
- Critical thinking
- Wire splicing
- Network configuration
- Professionalism
- Quality assurance
- OSHA compliance
- Equipment preparation
- Network troubleshooting
- Troubleshooting
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Cable Technician, Comcast Xfinity
Languages
English
Full Professional
Timeline
Business Cable Technician
Comcast, Xfinity
08.1999 - 11.2024
High School Diploma -
Cooley Highschool
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