Summary
Overview
Work History
Education
Skills
Timeline
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Russell Herndon

Leominster,MA

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

12
12
years of professional experience

Work History

IT Support Specialist

Lowell Community Health Center
05.2022 - Current
  • Proficient in Help Desk support, Microsoft 365, AD Manager, RDS, VPN, MFA, SOC, VOIP, and server management.
  • Provide outstanding customer service skill and patience on a daily basis.
  • Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
  • Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
  • Reduced downtime with effective troubleshooting and timely problem resolution.
  • Composed Standard Operating Procedures for our Knowledgebase for all technicians to reference.
  • Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
  • Provided all onboarding services for new hires ranging from account creation to equipment acquisition.
  • Managed hardware inventory, ensuring proper allocation of resources, encryption upkeep, and prompt replacement of outdated equipment.

Intern

Solve 4 Tech
10.2021 - 04.2022
  • Improved security measures by installing and maintaining high-quality camera systems.
  • Enhanced surveillance capabilities for clients with expert camera placement and configuration.
  • Terminated and ran ethernet cables for various POE devices.
  • Streamlined troubleshooting processes, ensuring minimal downtime for critical surveillance systems.
  • Collaborated with team members on large-scale projects, ensuring timely completion and satisfied customers.
  • Performed thorough site assessments to identify potential vulnerabilities prior to camera installation.
  • Increased system reliability with regular maintenance checks and software updates when necessary.
  • Communicated regularly with management about project progress or any issues that arose during installations.
  • Conducted post-installation follow-ups to ensure complete customer satisfaction.

Sailor

U.S. Navy
11.2018 - 11.2021
  • Honorably discharged in 2021
  • Served on USS STOUT DDG-55
  • Responsible for deck operations.
  • Garnered passive experience in Information Technology.
  • Experienced in running cables for electronics, powered over ethernet security systems, wiring, and web development.
  • Enhanced ship safety by conducting regular maintenance and inspections of all onboard equipment.
  • Ensured efficient communication between crew members, fostering teamwork and collaboration on board.

Vending Manager

Mr. B's Festival Needs
04.2012 - 10.2018
  • Responsible for coordinating vending spaces, managing crews of employees at events, securing tobacco and liquor licenses, customer service, sales, web development, audio engineering, videography, and event organization.

Merchandising Specialist

Best Buy
06.2016 - 08.2018
  • Offered direction and gave constructive feedback to motivate team members
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Offered exceptional customer service to differentiate and promote the company brand
  • Verified that all merchandising standards were maintained on a daily basis
  • Helped customers select products that best fit their personal needs
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
  • Communicated store policy violations to the leadership team in a timely manner
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
  • Maintained visually appealing and effective displays for the entire store.

Line Cook

Blue Canyon Bar & Grille
06.2015 - 04.2016
  • Assisted in the preparation of menu items such as steaks, burgers, and sandwiches
  • Marinated food items according to the provided instructions and recipes
  • Developed new recipes in accordance with consumer tastes, nutritional needs and budgetary considerations
  • Operated fryers and grills according to instructions, poured oil in them and placed items in them for frying and grilling purposes
  • Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests
  • Maintained safe food handling standards at all times
  • Fulfilled special order requests, including special occasion cakes and party platters
  • Served guests promptly to ensure food remained at proper temperatures
  • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.

Sanitation Lead

GreenChef
01.2015 - 06.2015
  • Trained team members in proper cleaning and sanitizing procedures
  • Delegated work to personnel and checked performance against company guidelines
  • Adjusted machine feed and speed if machine malfunctioned
  • Worked with managers to implement the company's policies and goals
  • Maintained clean and organized work areas
  • Monitored and adjusted production processes or equipment for quality and productivity
  • Inspected finished products for quality and adherence to customer specifications
  • Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs
  • Troubleshooted problems with equipment, devices or products
  • Managed quality control and maintained high customer satisfaction.

Master Grill Operator

Chipotle
09.2014 - 12.2014
  • Maintained cleanliness and organization of all line workstations
  • Cooked all food to order ensuring adherence to company quality standards
  • Distributed prepared food to servers in an efficient manner
  • Monitored kitchen productivity and assessed overall efficiency
  • Cleaned grills and other kitchen tools and areas
  • Supported other kitchen team members when needed
  • Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards
  • Reviewed quality standards and ensured continuous application throughout the kitchen environment
  • Analyzed costs and competitive retail strategy.

Education

GED -

Mount Wachusett Community College
Gardner, MA
01.2012

Skills

  • Data Science
  • Invoice Management
  • Data Analysis
  • Customer Service
  • English Language Arts
  • Computer Information Systems
  • Network Installation
  • Ethernet
  • Imaging
  • Cellular Support
  • Operating Systems
  • Computer Networking
  • Network Support
  • VPN
  • MFA
  • SOC
  • VOIP
  • LAN
  • AD Manager
  • Microsoft 365
  • Network Firewalls
  • Network Administration
  • Wireless Area Networking
  • Technical Equipment Inspection
  • System Enhancement
  • Configuration Management

Timeline

IT Support Specialist

Lowell Community Health Center
05.2022 - Current

Intern

Solve 4 Tech
10.2021 - 04.2022

Sailor

U.S. Navy
11.2018 - 11.2021

Merchandising Specialist

Best Buy
06.2016 - 08.2018

Line Cook

Blue Canyon Bar & Grille
06.2015 - 04.2016

Sanitation Lead

GreenChef
01.2015 - 06.2015

Master Grill Operator

Chipotle
09.2014 - 12.2014

Vending Manager

Mr. B's Festival Needs
04.2012 - 10.2018

GED -

Mount Wachusett Community College

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Russell Herndon