Russell Hetzer

Collaborated with healthcare providers to efficiently credential counselors.
Configured billing and patient records software to meet organizational standards.
Managed client interactions through in-person meetings, phone calls, and emails.
Customized telephone system to fulfill specific organizational requirements.
Administered Microsoft Office Suite for both local and online usage within organization.
Maintained and updated organizational website to improve user experience.
Developed and migrated documents from legacy systems to SharePoint file system.

Reviewed system documentation and gathered user feedback to analyze functional requirements.

Participated in requirements gathering sessions and design walkthroughs, documenting findings and leading discussions.

Revised documentation based on peer reviews and user feedback, managing versions in a central repository.

Conducted system testing and documented results for future reference.

Facilitated user acceptance testing, consolidating results and prioritizing defect fixes with stakeholders.

Executed readiness testing prior to deployment to ensure system functionality.

Developed user guides and provided training support during deployment phases.

Created impact assessments for proposed enhancements and fixes after deployment.

Translated business requirements into functional specifications defining system development processes.

Collaborated with Product Managers and Business Analysts to detail functional specifications for technical design.

Demonstrated expertise in data acquisition, validation, quality reporting, and business process management.

Contributed to cross-functional product development team using Agile methodology for effective project execution.

Assisted in functional system research and analysis to support Product Managers and Business Analysts.

Supported software engineers in the design and implementation of functional system activities.

Validated customer data to ensure completeness for accurate systems analysis and reporting.

Mentored junior staff in functional systems analysis to enhance problem-solving skills.

Additional experience is available upon request.