RUSSELL HIPP
Elm Mott,TX
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 40 years of experience. Broad skills in maintenance and bench builds. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages semi-truck expertise to manage job functions. Excellent communicator with focus on results. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Skilled accessory Installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements.
Overview
32
32
years of professional experience
Work History
Technician
Volvo And Mack Trucks Of Waco
03.2002 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on trucks and shop equipment
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Mentor new employees in mentoring program
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Assist in work flow and managing employees
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Performed safety and emissions inspections.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Examined new and replacement parts to uncover defects.
- Delegated jobs to subordinates and monitored quality of work.
Technician
Truck Service
03.1992 - 01.2002
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on semi trucks and equipment.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Trained new employees
- Set up and performed test activities.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Planned, scheduled and delegated daily work to team of employees.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
Education
High School Diploma -
Eldorado High School
Albuquerque, NM05.1976
Skills
- Video Conferencing
- Issue Analysis
- Prevention Strategies
- Heavy Lifting
- Power Tools and Equipment
- Diagnosis and Troubleshooting
- Verbal and Written Communication
- Routine Inspections
- Design Principles
- File and Record Maintenance
- Work Planning and Prioritization
- Complex Repairs
- Customer Service
- Mechanical Aptitude
- Attention to Detail
- Preventative Maintenance
- Blueprint Reading
- Monitoring Gauges
- Coolant Flushes
- System Tests
- Steering Systems
- Corrective Actions
- Mechanical Diagnostics
- Overseeing Technicians
- Compressed Air System
- Clerical Support
- Apple IOS
- Technical Instruction
- Documentation
Accomplishments
- Volvo and Mack Master Technician
- Major Projects Include frame rail replacements PTO wet kit installs and chassis harness replacements.
- Mentoring YES program students
Hobbies
Fishing
Hunting
Camping
Gardening
Motorcycles
Cars
Music
Timeline
Technician
Volvo And Mack Trucks Of Waco
03.2002 - Current
Technician
Truck Service
03.1992 - 01.2002
High School Diploma -
Eldorado High School
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