Russell Huff
Houston
Summary
Hands on leader with proven expertise in team management and customer engagement, honed at Barnaby's Cafe and Atlas Air. Excelled in staff training, enhancing customer satisfaction, and maintaining high safety standards. Skilled in inventory control and adept at fostering professional relationships, leading to significant improvements in efficiency and service quality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Realtor
Exp Realty
Houston TX
09.2024 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Building lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Restaurant Manager
Barnaby's Cafe
414 W. Gray St. Houston TX, 77019
05.2008 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
Private International Flight Attendant
Atlas Air/ Flight Services International
Houston TX
02.2011 - 04.2017
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
High School Diploma -
Memorial Hall School
Houston TX07-2004
Pre Law Under Political Science
The University of Texas At Arlington
Arlington, TXSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Shift management
- Customer-oriented
Certification
TABC Certified
Food Handlers / Manager certification
FAA card (FBI background check)
Real Estate License (background checked by state)
Timeline
Realtor
Exp Realty
09.2024 - Current
Private International Flight Attendant
Atlas Air/ Flight Services International
02.2011 - 04.2017
Restaurant Manager
Barnaby's Cafe
05.2008 - Current
High School Diploma -
Memorial Hall School
Pre Law Under Political Science
The University of Texas At Arlington