RUSSELL RENEE HUITT
Waco,TX
Summary
Customer-focused candidate eager to put excellent communication, interpersonal, time management and problem-solving skills into practice. Candidate is trainable and committed to creating a warm and inviting atmosphere.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Hostess
Pignetti Waco
10.2022 - 08.2023
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Worked with FOH and BOH staff to drive smooth service execution and maximize guest satisfaction..
- Supported needs of 7-10 person wait staff who attended to specific needs of countless customers daily for one of Waco's top fine dining restaurant's with social relevancy and intentionality
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Monitored seating area and checked restrooms regularly to keep spotless
Front Desk Clerk and Night Auditor
Fairfield Inn & Suites by Marriott
05.2020 - 02.2021
- Greeted guests at front desk to engage in pleasant conversations while managing check-in process and check-out process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Increased sales by 10%.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Customer Accounts Advisor
Aaron's
12.2019 - 04.2020
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented lawful collection and marketing techniques to boost sales revenue increase by 30%
- Utilized sales data to evaluate sales performance and make proper adjustments
- Managed over 50 calls daily
Substitute Teacher
La Vega ISD & Waco ISD
04.2018 - 05.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Enforced school and class rules to maintain order in classroom.
- Incorporated technology into learning to enhance student engagement and learning.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
Bilingual Pre-K Teacher
EOAC Headstart
09.2013 - 12.2015
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised 15-20 children per class period through entire school day
Education
Bachelor of Science - Education
Baylor University
Waco, TX08.1996
Skills
- Bilingual – Spanish
- Project/Time/Hospitality Management
- Microsoft Office/Excel/Word
- Sales
- Leadership
- Analysis Skills
- Guest Relations/Complaint Resolution/Highly Effective Communication
- Interpersonal and Written Communication
- Data Collection
- Product Knowledge
- Schedule Management
- Contract Management
- Vendor Sourcing
- Document Management
Certification
- What is a Data Scientist? Certificate, IBM - 09/2023
Previous Work Experience
- CEC/La Salle Corrections @Jack Harwell Detention Center, Waco, Tx
Correctional Officer
- Rescare, Inc.@ Workforce Solutions ,Waco, Tx
Case Manager
- Spherion Staffing Services @ Atmos Energy, Waco, Tx
Bilingual Customer Service Representative
- Brookhaven Youth Ranch ,West, Tx
Child Care Specialist
- Texas Youth Commission-MCSJF Unit I, Mart, Tx
Assessment Case Manager III
- TYC - MOAU (Marlin,Tx)
Assessment Case Manager III
Caseworker II
Case Manager I - Security
Case Manager I
Juvenile Correctional Officer II
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Pignetti Waco
10.2022 - 08.2023
Front Desk Clerk and Night Auditor
Fairfield Inn & Suites by Marriott
05.2020 - 02.2021
Customer Accounts Advisor
Aaron's
12.2019 - 04.2020
Substitute Teacher
La Vega ISD & Waco ISD
04.2018 - 05.2019
Bilingual Pre-K Teacher
EOAC Headstart
09.2013 - 12.2015
Bachelor of Science - Education
Baylor University
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