Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Hupp

Chuluota,FL

Summary

Dynamic Markdown Associate at TJ Maxx with proven expertise in inventory control and customer service. Enhanced sales through innovative markdown strategies and optimized workflows, boosting team efficiency. Skilled in problem-solving and fostering collaboration, resulting in improved vendor relationships and successful promotions tailored to customer behavior.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

17
17
years of professional experience

Work History

Markdown Associate

TJ Maxx, TJX Companies
02.2018 - 09.2020
  • Effectively balanced company objectives and customer expectations, resulting in increased sales while maintaining desired profitability levels.
  • Implemented new markdown strategies, resulting in improved inventory management and reduced excess stock.
  • Managed vendor relationships, negotiating favorable terms for markdown agreements to benefit the company''s bottom line.
  • Assisted in implementing targeted promotions based on customer shopping behavior data.
  • Increased Markdown Associate efficiency by streamlining workflows and optimizing collaboration among team members.
  • Optimized pricing processes, ensuring consistency and accuracy across all product categories.
  • Provided support during high-volume sales periods by efficiently managing inventory levels and coordinating price adjustments as needed.

Team Member

Joann Fabrics
01.2008 - 09.2011
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained a productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.

Day Care Center Teacher

Kindercare
02.2008 - 08.2008
  • Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
  • Managed classroom behavior effectively by establishing clear expectations and consequences while maintaining a respectful atmosphere.
  • Enhanced student learning by incorporating hands-on activities and group projects in lesson plans.
  • Contributed to school-wide initiatives such as curriculum development committees or fundraisers, demonstrating commitment to the daycare center community.
  • Evaluated student performance using various assessment tools, providing feedback to both students and parents for continuous improvement.
  • Monitored each student's educational progress with individualized charts and files.
  • Promoted emotional and social growth by implementing character education lessons and addressing individual student needs.

Merchandise Coordinator

TJ Maxx, TJX Companies
08.2005 - 01.2008
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Educated employees on new merchandise during seasonal workshops.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.

Library Assistant Volunteer

Meadows Elementary School
09.2003 - 04.2004
  • Supported children''s literacy development through participation in story time sessions, encouraging a love for reading from an early age.
  • Assisted patrons in locating resources, increasing overall satisfaction with library services.
  • Improved library efficiency through regular inventory checks, updating records as needed.
  • Enhanced accessibility of library materials for all patrons through diligent maintenance of assistive technologies such as magnifiers or listening devices.
  • Contributed to increased library usage through effective promotion of available resources and services on social media platforms.
  • Collaborated with librarians to plan and execute engaging programs for children, teens, and adults.
  • Enhanced patron experience by providing friendly and efficient customer service at the circulation desk.

Education

No Degree - Business Management

Harrisburg Area Community College
Harrisburg, PA

High School Diploma -

Gerhart-Hauptman Schule (German High School)
Heilbronn, GE
06-1987

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Team collaboration
  • Inventory control

Languages

German
Native or Bilingual

Timeline

Markdown Associate

TJ Maxx, TJX Companies
02.2018 - 09.2020

Day Care Center Teacher

Kindercare
02.2008 - 08.2008

Team Member

Joann Fabrics
01.2008 - 09.2011

Merchandise Coordinator

TJ Maxx, TJX Companies
08.2005 - 01.2008

Library Assistant Volunteer

Meadows Elementary School
09.2003 - 04.2004

No Degree - Business Management

Harrisburg Area Community College

High School Diploma -

Gerhart-Hauptman Schule (German High School)

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Sandra Hupp