Summary
Overview
Work History
Education
Skills
Timeline
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Russell Irwin

Flagstaff,AZ

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at PNC Bank. Skilled in cash handling and management, coupled with exceptional customer service, I excel in fostering client relationships and improving transaction efficiency. Achieved significant improvements in service delivery by leveraging strong work ethic and banking product knowledge. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Overview

3
3
years of professional experience

Work History

Teller

PNC Bank
12.2023 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.

Crew Memeber

Rasing Canes
05.2021 - 07.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.

Education

No Degree - Accounting

Northern Arizona University
Flagstaff, AZ
05.2026

Skills

Exceptional customer service

Strong Work Ethic

Professionalism and Courtesy

Excellent time management skills

Cash handling and management

Goal-oriented focus

Relationship building and management

Cash Drawer Balancing

Patience and Empathy

Compliance, banking laws, and regulations

Banking Product Knowledge

Sales and Cross-Selling

Timeline

Teller

PNC Bank
12.2023 - Current

Crew Memeber

Rasing Canes
05.2021 - 07.2023

No Degree - Accounting

Northern Arizona University

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Russell Irwin