Russell Jerkins
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
26
26
years of professional experience
Work History
Salesperson
Lynch Nissan
02.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Generated new leads through networking and attending industry events.
Store Manager
CVS Pharmacy
04.2023 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Senior Sales Associate
Rooms to Go
05.2017 - 04.2023
- Key holder, responsible for opening and closing the store as acting manager when other managers are not present in the store
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
Lead General Manager
HHGregg
01.2009 - 01.2017
- Top 25 General Managers in the company
- Increased employee retention, implementing comprehensive training programs and fostering a supportive work environment.
- Reduced expenses for the organization by optimizing resource allocation and budget management.
- Enhanced team productivity with regular performance evaluations and targeted coaching sessions.
- Ensured high-quality products and services were delivered to customers by implementing rigorous quality control measures.
- Implemented talent acquisition strategies to attract top candidates with relevant skills sets while promoting diversity within the workforce.
- Championed change initiatives within the organization, identifying areas for improvement and driving process enhancements.
- Delivered exceptional customer experiences, resolving issues quickly and effectively to build loyalty within the client base.
- Expanded market presence by identifying new opportunities for growth through research, networking events, or partnerships with industry influencers.
- Championed employee development initiatives, providing opportunities for skill-building and career advancement within the organization.
- Designed performance metrics to assess team effectiveness, utilizing data-driven insights to inform managerial decisions.
- Fostered a culture of continuous improvement by encouraging employee feedback and addressing concerns promptly.
- Optimized inventory management practices, reducing excess stock while maintaining adequate supply levels for business operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Best Buy
01.2006 - 01.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Area Manager
Tweeter, Inc.
01.1998 - 01.2006
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organization.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised 5 location managers, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume..
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Coordinated with other district managers to actualize performance improvement strategies.
Education
High School Diploma -
Piedmont Hills High School
San Jose, CA05.1988
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Networking
- Sales strategy development
- Sales process
- Sales management
- Negotiation
- Sales Presentations
- Objection handling
- Product description
- Relationship selling
- Business Development
- Needs analysis
- Account Management
- Product and service knowledge
- Interpersonal communication skills
- Staff Training
- Performance Improvement
- Strategic Planning
- Network development
- Product Merchandising
- Strategy Development
- Personnel Training
- Opening and closing procedures
- Point of sale operation
- Food safety and sanitation
Timeline
Salesperson
Lynch Nissan
02.2024 - Current
Store Manager
CVS Pharmacy
04.2023 - 02.2024
Senior Sales Associate
Rooms to Go
05.2017 - 04.2023
Lead General Manager
HHGregg
01.2009 - 01.2017
General Manager
Best Buy
01.2006 - 01.2009
Area Manager
Tweeter, Inc.
01.1998 - 01.2006
High School Diploma -
Piedmont Hills High School
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