Russell Johnson
ST AUGUSTINE,IL
Summary
Proven System Engineer with a track record of enhancing system efficiency and reducing downtime at Jacksonville Transportation Authority. Excelled in troubleshooting, project management, and fostering vendor relations, achieving over 30% cost savings on IT acquisitions. Skilled in teamwork and technical analysis, consistently delivering solutions that meet complex business needs.
Adaptable and analytical individual with knack for problem-solving and positive, upbeat demeanor. Possesses strong foundation in network configuration and system optimization, alongside proficiency in scripting languages like Python and Bash. Committed to leveraging technical expertise to drive efficiency and innovation.
Professional system engineer with proven track record in designing, implementing, and maintaining complex IT systems. Skilled in server management, network configuration, and cybersecurity measures. Strong focus on team collaboration and adaptability to evolving project requirements. Reliable problem-solver with passion for achieving optimal results.
Developed technical and leadership skills in collaborative engineering environment. Demonstrates proficiency in systems integration, network configuration, and project management. Seeking to transition into new field by applying these transferrable skills to drive process improvements and innovative solutions.
Experienced with systems architecture, project management, and team leadership. Utilizes advanced engineering techniques to streamline operations and enhance system performance. Track record of successfully leading cross-functional teams to deliver complex projects, ensuring seamless integration and optimal functionality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
System Engineer
Jacksonville Transportation Authority
02.2017 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Oversaw development and maintenance of organization computer systems and intranet.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Optimized networked software and operating systems by applying updates and patches.
- Conducted end-user reviews for modified and new systems.
- Supported application development teams by providing guidance on best practices for Linux-based environments.
- Managed relationships with vendors, negotiating contracts for hardware and software acquisitions at reduced costs.
- Standardized documentation practices across the department, increasing ease of access and improving knowledge transfer among team members.
- Delivered comprehensive training sessions for end-users, acquainting them with new systems and features while boosting overall adoption rates.
- Implemented disaster recovery plans, ensuring minimal downtime in case of unexpected events or system failures.
- Performed root cause analysis on recurring issues, developing long-term resolutions that improved overall system stability.
- Contributed to business growth by designing scalable infrastructure solutions capable of supporting future expansion efforts.
- Collaborated with stakeholders to gather requirements and develop comprehensive project plans based on their needs and priorities.
- Consistently met or exceeded performance benchmarks by staying up-to-date on industry trends and embracing emerging technologies, driving innovation within the organization.
- Championed continuous improvement initiatives within the team, leading to streamlined workflows and greater operational efficiency.
- Developed custom software solutions tailored to the needs of clients, resulting in increased customer satisfaction.
- Conducted regular audits of systems and applications for compliance with industry standards and best practices, maintaining high levels of security throughout the organization''s IT infrastructure.
- Improved system efficiency by identifying bottlenecks and implementing appropriate solutions.
- Optimized network performance through regular monitoring and proactive troubleshooting.
- Enhanced security measures by conducting vulnerability assessments and implementing necessary countermeasures.
- Played a crucial role in the successful migration of legacy systems onto modern platforms without any disruptions to daily operations or user experience.
- Streamlined processes for increased productivity with well-structured project management techniques.
- Spearheaded capacity planning efforts by evaluating resource utilization trends and forecasting future demands, ensuring optimal performance at all times.
Service Desk Engineer
CSX
01.2006 - 02.2017
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Participated in regular performance review meetings with supervisors, seeking feedback on ways to improve individual skills or contribute more effectively to team success.
- Assisted in training new employees, fostering teamwork and collaboration within the service desk team.
- Maintained up-to-date knowledge of industry trends, enabling the provision of accurate and relevant support to clients.
- Streamlined internal processes by developing and implementing new service desk procedures.
- Supported software rollouts across multiple platforms, ensuring seamless integration for endusers.
- Conducted research on emerging technologies to recommend upgrades or improvements that would benefit the organization''s overall IT infrastructure.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
Education
High School Diploma -
Fletcher
Jacksonville Beach, FL05-1989
Skills
- Troubleshooting
- Remote support
- System engineering
- VPN configuration
- Hardware and software installation
- Backup and recovery
- Technical support
- Asset management
- Project management
- Server maintenance
- Incident management
- Hardware support
- LAN/WAN
- Patch management
- Systems analysis
- VoIP support
- Hardware configuration
- Virtualization
- Ticketing systems
- Active directory
- Server management
- Written and verbal communication
- Application support
- ITIL framework
- Data analysis
- Technical troubleshooting
- Technical analysis
- Information security
Certification
- Citrix Certified Associate – Networking (CCA-N) – Citrix Systems, Inc.
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- CompTIA Security+ - Computing Technology Industry Association (CompTIA).
Languages
emglish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Designed and executed tangible reduction plans to reduce impact of risk events by [number]%.
- Analyzed and designed a high-speed wireless network to support [name of customer] with a more reliable and cost-effective model.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Timeline
System Engineer
Jacksonville Transportation Authority
02.2017 - Current
Service Desk Engineer
CSX
01.2006 - 02.2017
High School Diploma -
Fletcher