Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell Jones

Beach City,OH

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Flexible enough to find success in any situation.

Overview

9
9
years of professional experience

Work History

Manager

The Exchange
North Canton, OH
08.2018 - 09.2023
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Entered time and attendance logs in preparation for payroll.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.

Assistant Manager

Regal Cinemas
Massillon, OH
02.2015 - 07.2017
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.

Education

Technical Diploma - Audio Engineering/Audio Production

RRF Audio Engineering
Cleveland, OH
07-2015

High School Diploma -

Fairless High School
Navarre, OH
05-2014

Skills

  • Staff Development
  • Performance Management
  • Contract Management
  • Operations Management
  • Team Leadership
  • Verbal and Written Communication
  • Time Management
  • Product Management
  • Customer Relationship Management (CRM)
  • Staff Management
  • Schedule Preparation
  • Negotiation

Timeline

Manager

The Exchange
08.2018 - 09.2023

Assistant Manager

Regal Cinemas
02.2015 - 07.2017

Technical Diploma - Audio Engineering/Audio Production

RRF Audio Engineering

High School Diploma -

Fairless High School

Similar Profiles

CREATE PROFILE
Russell Jones