Russell Klinefelter

• Led robust relationship-focused sales of Dell’s services and products within the GCC NSP Sales Segment, a pivotal component of Dell's unique Indirect Sales division, while serving as an integral member of the INSIGHT NSP Team
• Consistently exceeded quarterly sales quotas by over +100% and contributed to sustaining financial growth and achievement.
• Acknowledged with multiple Team Player awards, reflecting outstanding collaboration and contributions to team success.

Key Accomplishments:

• Spearheaded exponential growth within the Public Sector (SLED) and Global account sets for Insight.
• Distinguished as the WYSE Champion, showcasing expertise and dedication in promoting and selling Dell's WYSE products.
• Recognized as the Services & Spiffs Champion, contributing to optimized sales processes and performance incentives.
• Played a pivotal role in the substantial account growth, escalating revenue from $33M+ annually to over $1B+, significantly bolstering market share and outperforming competitors.

• Sold Dell’s services and products within the GCC National Alliances Sales Segment, operating within Dell's exclusive Indirect Sales division and exclusively handling high-value reseller accounts with annual expenditures exceeding $500K+
• Met and exceeded sales quotas, achieved revenue, margin, and enterprise targets, and drove financial success within the division.
• Fostered productive teamwork and knowledge-sharing among colleagues to enhance overall sales effectiveness and results.

Key Accomplishments:

• Named as the “Special Pricing Process Champion” for significantly contributing to streamlining the finance approval process.
• Reflected outstanding performance in all aspects of duties; thus, recognized as the “Sales Representative of the 1st Half of FY 2009”.
• Earned the Circle of Excellence Tier 1 Award for exceptional achievements, emerging as the Year’s #1 Sales Rep in the Channel

• Executed relationship-driven sales of Dell's services and products, focusing on the Mid-Market VAR Relationship Segment.
• Drove revenue growth through strategic relationship-based sales initiatives, capitalizing on Dell's only Indirect Sales segment.
• Pioneered and executed successful new account development strategies, resulting in the expansion and growth of the segment.
• Contributed to the division's financial success and market positioning by optimizing revenue, margin, & enterprise mix targets.
• Recognized as a pivotal Team Player in key quarters and established a collaborative and high-performing sales environment.

Key Accomplishments:

• Exceeded quarterly sales quotas by over 100%, showcasing exceptional expertise in meeting key metrics and achieving revenue goals.
• Exhibited commitment to outstanding sales performance in achieving prestigious 100% Club status in both FY '07 and '08.

• Conducted telephone sales of Dell's services and products within the Small and Medium Business unit (SMB), consistently exceeding sales quotas through expert qualification, strategic positioning, objection handling, and fostering customer relations
• Provided valuable insights in identifying and addressing the reasons for returns and proposing solutions for prevention.

Key Accomplishments:

• Earned recognition by maintaining consistent placement in the top 25% (1st quartile) of sales stacks for both quarters in SMB, driven by exceptional close rates, lease penetration rates, enterprise revenue, and service revenue per box metrics.

• Demonstrated expert salesmanship in selling products and services, employing advanced consultative sales techniques, fostering lasting relationships, and consistently surpassing elevated quota expectations while resolving sales-related escalations.
• Collaborated with management and sales peers to implement consultative sales methods, fostering interactions, actively identifying customer needs, and engaging in exchanges with marketing contacts to optimize the selling of services to customers.

Key Accomplishments:

• Piloted a Retention Queue focused on serving repeat customers and consistently enhancing customer loyalty.

• Promoted company products and services through strategic telephone interactions, adeptly handling calls to address objections, process orders, and furnish insights and pricing details while staying attuned to market dynamics and competitor offerings.
• Consistently surpassed monthly sales quotas, operational key metrics, and departmental targets as stipulated by finance.

Key Accomplishments:

• Played a key role in piloting the RAMS financing application before its wide-scale deployment across the DHS superqueue.
• Championed the preliminary offering of Dell's Express Tech Support service to customers, contributing to its successful integration within the broader operational framework.

• Skillfully resolved escalated customer concerns, streamlined processes through trend analysis, managed daily updates, led technical operations support, and implemented cost-reduction initiatives, enhancing Dell's customer experience.
• Facilitated effective customer feedback collection by supporting the rollout of a client survey program across the DHS team.
• Conducted in class training sessions with new hires.

Key Accomplishments:

• Temporarily relocated to be Involved in the startup of the Dell Nashville and Dell Maine Customer Care Call Centers.
• Received Team Player, Managers Excellence, and the Customer Advocate of the Year awards.

• Served as a central point of contact on the CAG (customer service) floor, leveraging phone queue expertise to support colleagues through training and navigating intricate challenges and queries beyond their immediate resolution.

• Orchestrated end-to-end customer support for Dell, facilitating seamless interactions between clients and cross-functional teams to effectively address inquiries related to order status, production, delivery, and billing.