Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell Koontz

Webster City

Summary

I bring absolute effort , a commitment to greatness that is unmatched, the want and the willingness to learn, and a positive attitude that makes everyone around me want to work harder.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager Health, Wellness, Home

Hy-Vee
11.2024 - Current
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Rotated merchandise and displays to feature new products and promotions.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Fast & Fresh Department Manager

Hy-Vee
01.2024 - Current
  • Managed the daily operations of the Fresh Department, including scheduling and supervising staff.
  • Developed and implemented effective departmental policies and procedures.
  • Ensured compliance with health and safety regulations in the Fresh Department.
  • Monitored customer service standards to ensure a high level of customer satisfaction.
  • Monitored inventory levels and adjusted ordering patterns when necessary.
  • Implemented strategies to reduce waste and optimize efficiency in the department.
  • Provided leadership, guidance, and support to all Fresh Department team members.
  • Performed cycle counts and monthly inventory audits.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Kept inventory purchases in line with demand to minimize loss.
  • Resolved conflicts between customers and staff in a professional manner.
  • Maintained accurate records of stock levels, orders, sales figures, and expenses.

Service Manger

Hy-Vee
11.2022 - 01.2024
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Motivated and supported employees to maintain low turnover.
  • Monitored employee performance through key metrics analysis.
  • Addressed customer questions and concerns regarding products and services.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Implemented customer feedback mechanisms to gather insights and improve service offerings.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Assistant Store Manager

Dollar General
08.2022 - 11.2022
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.

Cashier

Hy-Vee
08.2020 - 08.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.

Education

Some College (No Degree) - Criminal Justice

Iowa Central Community College
Fort Dodge, IA

Skills

  • Merchandising Strategies
  • Operational Efficiency
  • Promotional planning
  • Invoice Processing
  • Financial reports
  • Food safety understanding
  • Coordinating schedules
  • Seasonal displays
  • Setting production goals
  • Staff Training
  • Sales Analysis
  • Merchandising skills
  • Inventory Management
  • Stock Rotation
  • Product Evaluation
  • Food Safety Standards
  • Shrinkage prevention
  • Assignment delegating

Timeline

Assistant Store Manager Health, Wellness, Home

Hy-Vee
11.2024 - Current

Fast & Fresh Department Manager

Hy-Vee
01.2024 - Current

Service Manger

Hy-Vee
11.2022 - 01.2024

Assistant Store Manager

Dollar General
08.2022 - 11.2022

Cashier

Hy-Vee
08.2020 - 08.2022

Some College (No Degree) - Criminal Justice

Iowa Central Community College

Similar Profiles

CREATE PROFILE