Russell Kralowetz
Kihei
Summary
Award-winning Lead Server and Manager at establishments like Monkeypod Kitchen, recognized for exceptional team leadership and problem-solving skills. Cultivated warm customer relationships and enhanced service delivery, securing the title of "Best Server" on Maui in 2017. Expert in managing high-volume dining operations and training staff, demonstrating a positive and friendly attitude.
Overview
11
11
years of professional experience
Work History
Lead Server
Monkeypod Kitchen
11.2021 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with new and existing customers.
- Oversee daily operations of service team, delegated tasks, and train new staff members.
- Voted Maui Times Magazine "Best Server" on Maui in 2017 & came in second place for "Best Server" on Maui 2018.
Manager & Server
Matteo’s Osteria
12.2013 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Completed scheduling for the FOH team, Managed OpenTable reservations & seating charts daily.
Education
Bachelor of Science - Business Management
Hood College
Frederick, MD05-2006
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
Timeline
Lead Server
Monkeypod Kitchen
11.2021 - Current
Manager & Server
Matteo’s Osteria
12.2013 - 03.2020
Bachelor of Science - Business Management
Hood College
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