Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell Lohberger

Amarillo

Summary

Detail-oriented and analytical professional with over 10 years of experience in financial services and operations, including direct support of fraud investigations. Proven track record of identifying process improvements, training cross-functional teams, and collaborating with leadership to enhance compliance and reduce risk. Currently supporting the Fraud Investigation Team as a consultant, gaining hands-on experience with fraud detection procedures and case review processes.

Overview

16
16
years of professional experience

Work History

Consultant

Accenture
07.2023 - Current
  • Collaborate directly with client’s Fraud Investigation team to review reports, identify fraudulent activity, and escalate findings in line with compliance standards
  • Train new fraud team members on case review processes and internal systems
  • Developed and documented streamlined procedures to reduce manual error and improve fraud detection rates
  • Provided key support during year-end processing, coordinating closely with client leadership to meet deadlines and service standards
  • Created team documentation focused on efficiency improvements and risk reduction

Manager, RMD/Systematic

Corebridge Financial (formerly VALIC/AIG)
07.2013 - 07.2023
  • Managed a team of 13 employees, tracking KPIs and coaching staff on performance and compliance
  • Oversaw high-impact mailings to over 40,000 clients as part of RMD Qualified Plan notifications
  • Collaborated with IT and compliance to develop reports and update internal procedures for regulatory readiness
  • Investigated and resolved exceptions, complaints, and high-priority client issues
  • Authored and maintained processing documentation to ensure clarity and compliance

CCS Online Processing Team

VALIC/AIG
02.2011 - 07.2013
  • Liaised with financial advisors to resolve fund misapplications, ensuring client satisfaction and regulatory alignment
  • Identified processing inefficiencies, reducing certain transaction times by up to 50%
  • Supervised temporary staff and led task delegation to maintain team productivity
  • Created and updated department procedure manuals for training and audit readiness

Document Management Specialist

VALIC/AIG
11.2009 - 02.2011
  • Organized and prepped documentation for digital archiving
  • Managed incoming mail operations and delegated tasks to ensure workflow continuity
  • Trained peers on check-handling procedures and produced regular productivity reports

Education

Bachelor of Arts - Justice Administration

Wayland Baptist University
Plainview, TX
05.2009

Skills

  • Fraud Investigation & Reporting
  • Risk Mitigation Strategies
  • Financial Operations
  • Data Analysis
  • Internal Controls & Compliance
  • Training & Onboarding
  • Workflow Optimization

Timeline

Consultant

Accenture
07.2023 - Current

Manager, RMD/Systematic

Corebridge Financial (formerly VALIC/AIG)
07.2013 - 07.2023

CCS Online Processing Team

VALIC/AIG
02.2011 - 07.2013

Document Management Specialist

VALIC/AIG
11.2009 - 02.2011

Bachelor of Arts - Justice Administration

Wayland Baptist University

Similar Profiles

CREATE PROFILE