Leigh Anne Brame
Clayton
Summary
An experienced National Certified Medical Assistant, who provides on-site and/or virtual foundational training to apprentices. Comprehensive background in healthcare with credentials including CNA II, Nursing Care Associate, Phlebotomy, Basic Life Support/heartsaver/AED/First Aid Instructor with American Heart Association and American Red Cross, Mental Health First Aid Instructor and Chiropractic Assistant with NCAA. Wealth of knowledge in various healthcare settings, from private practices to hospitals spanning numerous specialties with case management experience along with surgery scheduling.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant Apprentice Clinical Instructor
NCCHCA
05.2024 - Current
- Develop comprehensive lesson plans to enhance student understanding of medical principles and practices.
- Facilitate hands-on training sessions using advanced medical simulation tools and techniques.
- Collaborate with faculty to design curriculum that meets accreditation standards and industry needs.
- Implement innovative teaching strategies to increase student engagement and retention rates.
- Facilitate open forum discussions on controversial medical topics, encouraging critical thinking and respectful debate among students.
- Present lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Design course syllabi that effectively outlined objectives, expectations, assessment criteria and grading policies ensuring transparency and clarity for students.
- Regularly attend conferences and workshops focused on medical education innovations, applying new techniques learned to enhance classroom instruction.
- Assist in the development of updated curriculum materials aligned with current industry trends and standards.
Certified Medical Assistant II
UNC Rheumatology at Clayton
03.2023 - 05.2024
- Administered patient intake processes, ensuring accurate documentation and data entry.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Assisted in the preparation of exam rooms, maintaining cleanliness and readiness for procedures.
- Supported physicians in conducting patient exams, providing essential information to improve care quality.
- Educated patients on treatment plans and medication management, enhancing compliance and understanding.
- Implemented electronic health record (EHR) systems training for staff, improving documentation efficiency.
- Monitored inventory levels of medical supplies, ensuring availability while minimizing waste costs.
- Mentored new staff in clinical procedures and office protocols, fostering a collaborative team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant/Surgery Scheduling Coordinator
The Bone And Joint Surgery Clinic
06.2019 - 12.2022
- Obtain vital signs and input patient information for meaningful use into Epic.
- Assist physician in clinic to include, drawing up injections, preparing ultrasound machine, assisting in exams, patient education, medical scribing by inputting orders for MRI's, physical therapy, ultrasounds, DME equipment and any other order by physician.
- Remove sutures, staples, splints and casts.
- Obtain surgery clearance to include the most recent office note, EKG and blood work from PCP and Cardiologist or other specialists office.
- Provide accurate collection of patient information to facilitate the scheduling of surgery based on the priority of the patients' needs.
- Review documentation to be sure it meets the surgery facilities criteria for surgery.
- Communicate effectively with the surgeon.
- Verify patients' insurance and eligibility status with all insurances including commercial and government/managed care insurance companies.
- Ensures timely communication with patients regarding their plan of care and scheduling of services.
- Prepare pre operative packets and review with the patient to be sure the patient is prepared for surgery with materials and supplies needed for recovery.
- Schedule/post surgery with an ambulatory surgical center or hospital.
- Verify CPT codes and ICD-9 codes to the patients' chart for correct and accurate authorization.
- Obtain authorization for surgery ordered by a physician.
- Fit DME to include all upper extremity and lower extremity.
- Make all postoperative visit appointments and answer any and all questions.
- Document effectively any and all patient communication and requests.
- Draw and prepare for PRP.
- Answer all voicemail messages and patient messages.
- Unpack and stock all clinical areas.
- Prepare and manage Dr. schedule on a day to day basis.
- Email and use various means of internal and external communication with PACS, Epic, Radiology and Labs.
- Assisted healthcare professionals with patient examinations and procedures.
- Managed patient scheduling, ensuring efficient clinic operations.
Lead Certified Medical Assistant
Carolina Foot & Ankle Specialists
05.2015 - 01.2019
- Extensive experience with Medical Assisting to include patient care, obtaining vital signs and history to pre determine necessary treatment to include X-Rays (20/20 program), KOH samples, blood draw, pre draw Cortisone Injections and local anesthetics, scan and take impression for orthotics, fit for DME devices (braces, splints, CAM walker, post-operative shoes, crutches).
- Provide patient education as instructed by physician, set up for in office surgery to maintain sterile field and assist physician during procedures (nail matrix, nail avulsions, extensor releases, and lesion removals).
- Experience in Phlebotomy precisely drawing for PRP (Platelet Rich Plasma) injections, MLS Laser treatments and pre-operative testing for surgery clearance.
- Clean and maintain instruments by using autoclave.
- Consult with patients and schedule surgeries through outpatient surgery centers.
- Review pre-operative information to include History and Physicals, blood work and EKG's.
- Obtain Cardiology Clearance when necessary.
- Obtain pre authorizations for medications.
- Arrange necessary equipment with the appropriate representatives to be prompt for surgery times and confirm equipment needed.
- Maintain adequate inventory and re-stock rooms as necessary.
- Triage patient phone calls and return calls to advise medical care.
- Desire to learn and stay educated on cutting edge technology while providing excellent patient care.
- Managed electronic health records system, ensuring accuracy and compliance with regulations.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
Medical Assistant, Front Desk/Check Out
Family Medical Associates of Raleigh
01.2011 - 05.2015
- Schedule appointments for 8 physicians, 4 Nurse Practitioners, Answer multi line phone system and direct calls to appropriate locations.
- Room Patients, take medical histories and vital signs, assist physician during various medical procedures to include biopsy, IUD placement, incisions and lesions, explain medical procedures, patient teaching with at home injections, triage phone calls of all areas of family practice, referrals, obtain authorization for medications and procedures to include Radiology, collect laboratory specimens to include blood, urinalysis, Pap and STD swab, brushes and flu/strep tests, accurately use appropriate ICD-9/10 coding, collect label/process lab specimens, educate patients on what is needed for lab testing, explain lab results, perform bone densities, administer injections ordered by physician for immunizations and shots, prepare rooms for visit, restock patient rooms as needed, perform ECG and spirometry, perform hearing and visual screening, enter immunizations in NCIR, obtain height, weight and history for all pediatric patients, control inventory and order as needed to include clinic supplies and vaccinations, triage patients incoming calls, escribe prescriptions, assist other employees as needed, supervise clinic staff to include six employees.
- Assisted in patient intake, ensuring accurate documentation of medical histories and vital signs.
- Coordinated appointment scheduling, optimizing provider time and enhancing patient flow.
- Managed electronic health records, maintaining accuracy and compliance with healthcare regulations.
- Educated patients on treatment plans and medication instructions, improving adherence to care protocols.
- Oversaw inventory management for medical supplies, reducing waste and streamlining procurement processes.
- Trained new staff on office procedures and patient interaction standards, fostering a collaborative environment.
- Implemented workflow improvements that enhanced operational efficiency within the clinical setting.
- Led initiatives to enhance patient satisfaction through effective communication and support during visits.
Check-in/Check-out Receptionist, Medical Records, Medical Assistant, Billing
North Hills Internal Medicine
03.2009 - 12.2011
- Includes answering phones, making appointments for three doctors, three PA's, and one Nurse Practitioner, lab schedule, and nurse scheduling, triaging calls, collecting updating demographic information, check out patients, posting charges, filing charges with insurance, pulling, filing, and distribution of medical charts, obtaining history, vital signs, assessing reason for visit, enter labs in system for LabCorp, call in refills to pharmacy, call patients with lab reports, running urinalysis, preparing for procedures to include gynecological exams, referrals to specialty as needed, authorizations from insurance for procedures and referrals as needed, make bank deposits and settle disputes.
- Managed patient appointments and scheduling for efficient clinic operations.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Utilized electronic health record systems to maintain accurate patient information and records.
- Assisted patients with insurance inquiries, ensuring clarity in coverage details and payment processes.
- Trained new staff on office procedures and customer service standards to improve team performance.
- Streamlined front desk workflows, reducing wait times and enhancing patient satisfaction.
- Resolved patient concerns promptly, fostering positive relationships and trust within the community.
- Implemented organizational improvements that optimized office efficiency and resource management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant/Medical Assistant
Carolina Family Practice and Sports Medicine
07.2007 - 01.2009
- Provide clerical and clinical support under direction of physicians.
- Front office duties include answering multi-line phone systems, scheduling appointments for seven doctor schedules to include new patient visits, annual exams, procedures, immunizations, and sports physicals, check-in/check-out, medical records, dispensary, forwarding faxes to appropriate physician and assistant.
- Balance daily monies and make daily deposits, updated computerized charting by scanning into patient charts on a regular basis.
- Maintain workflow and efficiency for the front office.
- Medical Assistant duties include checking patients in by asking history, obtaining vital signs, injections, orthotics, ordering DME and maintaining inventory, collecting specimens and filling out appropriate documentation for the laboratory.
- Triage patient calls and monitor physician schedule.
- Supervisor: Shilpa Kothari
Unit Secretary
WellStar Kennestone Hospital
06.2003 - 06.2007
- Maintain inpatient charts in the approved chart form sequence while the chart is current, Medical records are updated daily as new information becomes available.
- Updates are filed in the correct designated area of the chart, Completes close observation patient rounds timely in accordance with department requirements as instructed by the Chief Nursing Officer, Asst.
- Notifies the Chief Nursing Officer, Asst. Director of Nursing, or Nurse Supervisor of problems related to special treatment procedures for precautions, elopements, close observations and searches.
- Promptly schedules both on-campus and off-campus appointments / diagnostic tests.
- Keeps a written log of patient appointments, Communicates with admissions for each off-campus appointment, Communicates discharges and canceled appointment to admissions and receptionist.
- Assumes responsibility to obtain written prescription and referrals as they are required, Answers the telephone promptly, identifying self and location, Receives information and takes telephone messages in a pleasant, professional manner and channels important telephone calls directly to the appropriate individuals.
- Is at all times aware of the need for patient confidentiality, Keeps stationary supplies available to the department as needed, Oversees and participates in the daily housekeeping of the nursing station.
- Assists in department coverage, as assigned. (Treatment Plan Updates) Provides clerical support: including labeling files and charts, filing forms in patient chart and any general clerical duties, Maintains the daily department census sheet / board, Maintains in order and safely stores those department forms and documents that are not part of the medical record, Recognizes own limitations; seeks supervision when appropriate and integrates supervisory feedback, Is able to fill unstructured time with constructive activity. All other duties as assigned
Education
Associates - Communication and Leadership
Wayne Community College
Goldsboro, North Carolina, US01.2014
Certification - Nursing
Coastal Carolina Community College
Jacksonville, NC01.2000
Skills
- HIPAA compliance
- Vital signs monitoring
- Maintaining confidentiality
- Patient care
- Customer service
- ICD coding
- Immunization administration
- Medical terminology
- Healthcare software proficiency
- Phlebotomy proficiency
- First aid and CPR certified
- AED operation
Certification
- Certified Medical Assistant
- Certified Phlebotomy Technician
- Basic Life Support Instructor with American Heart Association and American Red Cross
- Mental Health First Aid Instructor
- Certified Blood Borne Pathogen
Timeline
Medical Assistant Apprentice Clinical Instructor
NCCHCA
05.2024 - Current
Certified Medical Assistant II
UNC Rheumatology at Clayton
03.2023 - 05.2024
Medical Assistant/Surgery Scheduling Coordinator
The Bone And Joint Surgery Clinic
06.2019 - 12.2022
Lead Certified Medical Assistant
Carolina Foot & Ankle Specialists
05.2015 - 01.2019
Medical Assistant, Front Desk/Check Out
Family Medical Associates of Raleigh
01.2011 - 05.2015
Check-in/Check-out Receptionist, Medical Records, Medical Assistant, Billing
North Hills Internal Medicine
03.2009 - 12.2011
Administrative Assistant/Medical Assistant
Carolina Family Practice and Sports Medicine
07.2007 - 01.2009
Unit Secretary
WellStar Kennestone Hospital
06.2003 - 06.2007
Associates - Communication and Leadership
Wayne Community College
Certification - Nursing
Coastal Carolina Community College