Russell Magdaleno
Covina,CA
Summary
Seven years in the healthcare environment and a year and half in retail and package delivery. I have a passion for helping people and being of service to others. I have experience transporting patients, communicating with nurses, and doctors. Inventory management. Customer service skills. Lead experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Staff Assistant
Kaiser Permanente
Los Angeles, CA
04.2021 - 02.2022
- Assisted registering patients to receive the Covid-19 vaccine.
- Assisted patients with limited mobility to vaccination destinations via wheel chair and gurney.
- Screened patients for any Covid-19 symptoms upon entering the facility.
- Navigated patients through different steps in the vaccination process such as registration, vaccination, and recovery.
- Responded to patients experiencing any adverse effects getting them to appropriate medical care immediately.
Package Delivery Driver
Activ Enterprises
Santa Ana, CA
12.2019 - 04.2021
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Ensure customer satisfaction by reading customer notes and communicating through phone call or text.
- Assist other drivers with loading vans.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Package Delivery Driver
Amazon
Rosemead, CA
05.2019 - 12.2019
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Reported customer questions, issues and complaints to management.
- Followed all company policies and procedures during shift.
- Ensuring safety of pedestrians as well as Amazon employee's while driving.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Completed on-time deliveries by choosing best and most efficient routes.
Donor Support Technician
City of Hope National Medical Center
Duarte, CA
07.2016 - 01.2019
- Assisted patients in registering to donate blood.
- Setup canopies and provided snacks and beverages for blood donors.
- Assisted any blood donors who experienced adverse effects by putting them in a recovery position and getting appropriate medical staff.
- Inspected and sealed donated blood and transported to hospital blood bank.
- Monitored medical supply levels and restocked when needed.
Customer Service
Walmart
Glendora, CA
10.2015 - 07.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Central Service Technician
City of Hope National Medical Center
Duarte, CA
06.2010 - 06.2014
- Lifted patients using proper body mechanics and lifting techniques.
- Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
- Collected patient information from nursing staff prior to transport.
- Greeted patient and explained transport plan and destination.
- Moved patients in and out of vehicles and lifted on and off beds.
Education
Some College (No Degree) - Emergency Medical Technician
Mt San Antonio College
Walnut, CASkills
- Patient Safety
- Mobility Assistance
- Inventory Management
- Data Entry
- Computer Skills
- Customer Service
- Medical Supply Knowledge
Certification
- BLS AHA
Timeline
Patient Staff Assistant
Kaiser Permanente
04.2021 - 02.2022
Package Delivery Driver
Activ Enterprises
12.2019 - 04.2021
Package Delivery Driver
Amazon
05.2019 - 12.2019
Donor Support Technician
City of Hope National Medical Center
07.2016 - 01.2019
Customer Service
Walmart
10.2015 - 07.2016
Central Service Technician
City of Hope National Medical Center
06.2010 - 06.2014
Some College (No Degree) - Emergency Medical Technician
Mt San Antonio College
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