Russell Maxey
Germantown,TN
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed as a General Manager at Sleep Out Louie's Bar and Grill and through diverse roles in the transportation and gaming industries. Excelled in schedule management and communication, significantly enhancing customer satisfaction and operational efficiency. Demonstrates exceptional adaptability and a commitment to safety and quality service.
Overview
6
6
years of professional experience
Work History
Uber Driver
Uber
03.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Poker Dealer
Venetian Hotel & Casino
05.2021 - 03.2024
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
Poker Dealer
Hard Rock Casino Seminole
04.2021 - 04.2021
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Uber Driver
Uber
02.2020 - 04.2021
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
General Manager
Sleep Out Louie's Bar and Grill
01.2019 - 02.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor of Science - Finance
University of Memphis
Memphis, TN05-2015
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Customer engagement
- Time management
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Safety awareness
- Communication
- Customer feedback management
Timeline
Uber Driver
Uber
03.2024 - Current
Poker Dealer
Venetian Hotel & Casino
05.2021 - 03.2024
Poker Dealer
Hard Rock Casino Seminole
04.2021 - 04.2021
Uber Driver
Uber
02.2020 - 04.2021
General Manager
Sleep Out Louie's Bar and Grill
01.2019 - 02.2020
Bachelor of Science - Finance
University of Memphis
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