Russell Maylott
Lehigh Acres,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Auto Damage Supervisor
GEICO
04.2018 - Current
- Coordinated and supervised teams of 5-10 field adjusters and assigned tasks and work orders; providing guidance and support to ensure accurate damage appraisals and prompt claim settlements.
- Reduced claim processing time for faster resolutions, streamlining workflows and prioritizing urgent cases.
- Established a high standard of quality control in auto damage assessments, leading to fewer disputes and increased client trust.
- Managed multiple projects simultaneously while adhering to tight deadlines for claim resolution, maintaining optimal efficiency under pressure situations.
- Regularly reviewed departmental performance metrics to identify areas needing improvement or adjustments in work processes.
Auto Adjuster, Management Develop Program
GEICO
10.2016 - 04.2018
- Successfully resolved disputed claims through effective negotiation with involved parties, avoiding costly litigation expenses.
- Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.
- Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
- Developed comprehensive understanding of vehicle systems and damages by participating in ongoing education programs such as I-CAR courses and company-led training programs.
- Assisted coworkers during periods of high workload or staff shortages, demonstrating teamwork skills that contributed to company success collectively.
Customer Service Representative
Northeast Insurance Center
07.2014 - 10.2016
- Increased revenue by $250,000 through the creation of a new marketing program.
- Lowered COI turnaround time to two hours and reduced errors by nearly 100%.
- Responsible for sales prospecting, cold calls, and continuous email marketing campaigns.
- Ensure superior client service through positive interactions with customers.
- Coordinate with insurance carriers and customers to issue policy updates.
Education
MBA - Business Management
Florida Gulf Coast University
Fort Myers, FL07.2016
Bachelor of Arts - Political Science
DePauw University
Greencastle, IN05.2014
Skills
- Workflow Optimization
- Adaptability
- Strong organizational skills within deadline-driven environments
- Task Prioritization
- Team development and supervision
- Negotiation and Conflict Resolution
- Staff Training and Development
- Customer Service
Timeline
Auto Damage Supervisor
GEICO
04.2018 - Current
Auto Adjuster, Management Develop Program
GEICO
10.2016 - 04.2018
Customer Service Representative
Northeast Insurance Center
07.2014 - 10.2016
MBA - Business Management
Florida Gulf Coast University
Bachelor of Arts - Political Science
DePauw University
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