Russell Miller
Orlando,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
General Manager
D1 Training
07.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Collaborated with cross-functional teams to develop innovative solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Workout Anytime
11.2020 - 06.2022
- Developed and implemented strategies to increase sales and profitability by 25%
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sports/Wellness Director
Southeast Volusia Flagler Family YMCA
01.2020 - 09.2020
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Helped clients set and achieve health and wellness goals.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Facility Manager/Director/Head Trainer
Own Touch
04.2018 - 06.2019
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Ordered, maintained and distributed supplies and inventory.
- Held classes to teach staff facility procedures.
Head of Youth Development and Facility Manager
XL Sports World Orlando/Richmond/Saco
04.2014 - 03.2018
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Held classes to teach staff facility procedures.
Education
Bachelor of Science - Exercise Science
University of Central Florida
Orlando, FL05.2014
Associate of Science - Sport And Fitness Management
Warner University
Lake Wales, FL05.2012
Skills
- Customer Relationship Management
- Schedule Management
- Deadline-Oriented
- Employee Scheduling
- Networking Abilities
- Performance Improvements
- Leadership and Team Building
- Staff Motivation
- Team Player
- Time Management
- Business Administration
Timeline
General Manager
D1 Training
07.2022 - Current
General Manager
Workout Anytime
11.2020 - 06.2022
Sports/Wellness Director
Southeast Volusia Flagler Family YMCA
01.2020 - 09.2020
Facility Manager/Director/Head Trainer
Own Touch
04.2018 - 06.2019
Head of Youth Development and Facility Manager
XL Sports World Orlando/Richmond/Saco
04.2014 - 03.2018
Bachelor of Science - Exercise Science
University of Central Florida
Associate of Science - Sport And Fitness Management
Warner University
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