Russell Myers

At Piglatin Cocina, I took on the role of General Manager, looking to grow the company into a multi-unit concept and expand within Colorado Springs. During this role, I oversaw daily operations, financial and market analysis, as well as proper execution across the board.

• Managed staff scheduling and ensured adequate coverage during peak hours.
• Implemented quality control measures for food safety and product consistency.
• Trained team members on customer service protocols and operational procedures.
• Developed promotional strategies to enhance customer engagement and sales.
• Coordinated inventory management to maintain optimal stock levels and reduce waste.
• Fostered a positive work culture through team-building activities and feedback sessions.
• Monitored financial performance to ensure adherence to budgetary guidelines.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Reference: Tiffany Leeds: (719) 649-6602

At Crisp & Green, I have performed five different NROs and gotten each location to profitability while also developing competent general managers underneath me to learn how to manage their locations as a whole. In this role, I oversaw all technology, marketing, and operational needs for the franchise group while working closely with corporate to maintain a strong and functional brand.

• Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
• Monitored team progress toward the achievement of goals and objectives set forth by executive management.
• Provided mentorship and coaching to staff members throughout the region, as needed.
• Trained staff on product knowledge, customer service techniques, and sales strategies.
• Analyzed regional financial data to identify areas of growth opportunities.
• Created and maintained relationships with key customers in the region.
• Evaluated customer feedback, and adjusted company processes accordingly.
• Developed annual budgets for each district within the region.
• Identified new business opportunities through market research and industry trends.

Reference: Tony Venafro: (804) 833-2683

I came into Kneaders Cafe and Bakery right before the pandemic, and I was able to be tutored by Sarah Warner. With heavy managerial experience under my belt, I was looking for a solid, trustworthy company to settle in and grow within. During my time with Kneaders, I have had the opportunity to utilize my experience, consistently produce quality numbers, and grow the brand as a whole. I have been able to help grow an already well-established restaurant, as well as identify and train potential talent within the brand. With a well-developed management team underneath me, I have been able to support and help train different locations and other GMs as necessary. I have traveled and offered support many times within the brand, and I am always looking to improve my development with the three pillars of the brand in mind.

• Built and maintained loyal, long-term customer relationships through effective account management.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Created schedules and monitored payroll to remain within budget.
• Trained employees on duties, policies and procedures.
• Led employee evaluations with constructive feedback to boost performance.
• Administered employee discipline through verbal and written warnings.
• Guided management and supervisory staff to promote smooth operations.
• Tracked monthly sales to generate reports for business development planning.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Reference: Sarah Warner (385)-245-3631

When I started at Freddy's I went in as the supervisor looking for new opportunity and growth. Due to delays on store opening due to construction, I had the opportunity to travel with the Franchise Business Coaches for over a year with focus on opening new stores and developing struggling stores while outlining a path of success. Once our first location was finally opened in Grand Junction, I was acting manager until we opened our second location, 3 months later. During this time I was managing both locations for over a year while overseeing the development of third location within our franchise. With no General Managers beneath me, I adapted to a management style that was flexible and moldable to manage multiple locations at a time.

• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Planned and optimized warehouse work processes to improve fulfillment system efficiency.
• Oversaw efficient receiving and inventory management to keep stock within optimal levels.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
• Coached staff on strategies to enhance performance and improve customer relations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Addressed internal and customer-related issues each day and affected strategic resolutions.
• Assessed business expenditures and financial trends to implement realistic company budgets.

Reference: Elana Siruta: (316) 734-1370