Russell Owen
Jacksonville,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
23
23
years of professional experience
Work History
Sales Manager
Lake Norman CJDR
2010.01 - 2023.04
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Training Consultant
Proactive Dealer Solutions ( BDC Experts )
2006.02 - 2010.01
- Anticipated potential obstacles during the training process by conducting thorough risk assessments and implementing contingency plans accordingly.
- Enhanced customer satisfaction by delivering comprehensive training sessions on product features and usage.
- Conducted product training with customers and internal customer experience teams.
- Partnered with subject matter experts to stay abreast of industry trends and emerging technologies, incorporating relevant information into updated course materials when appropriate.
- Conducted thorough needs assessments to customize training programs for individual clients, leading to increased client satisfaction.
- Collaborated with sales teams to identify customer requirements and develop tailored training solutions, boosting overall client success rates.
- Provided ongoing support to customers post-training sessions, ensuring continued success in utilizing products efficiently and effectively.
Sales Manager
Lake Norman CJDR
2000.08 - 2006.02
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
No Degree - Accounting And Business Management
University of Lowell
Lowell, MA09.1983
Skills
Timeline
Sales Manager
Lake Norman CJDR
2010.01 - 2023.04
Customer Training Consultant
Proactive Dealer Solutions ( BDC Experts )
2006.02 - 2010.01
Sales Manager
Lake Norman CJDR
2000.08 - 2006.02
No Degree - Accounting And Business Management
University of Lowell
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