Russell Owens
Shreveport,LA
Summary
Professional with experience in customer service and carpentry, adept at addressing customer inquiries and enhancing satisfaction through effective problem resolution. Demonstrated ability to manage multiple tasks efficiently while maintaining attention to detail in both service delivery and carpentry projects. Proven skills in reading blueprints and schematics, facilitating accurate installations and custom designs that meet client specifications. Strong collaborative approach, contributing to team objectives while ensuring high standards of workmanship and customer relations.
Overview
5
5
years of professional experience
Work History
Instalation & Maintenance of A.c. Units :& Duct Wo
Robert's Heating & Air
Shreveport, LA
03.2023 - 04.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
Carpenter
Blackies vynil siding & home repair
Shreveport, LA
02.2020 - 08.2022
- Fabricated staircases, doors, window frames and other wooden components for buildings.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Read blueprints, schematics and drawings to determine layout requirements.
- Cut countertops from laminated material following template measurements.
- Provided consultation services for homeowners regarding custom carpentry designs.
Education
GED -
Woodlawn High School
Shreveport04-1994
Skills
- A/C troubleshooting
- Equipment maintenance
- Blueprint reading
- Ductwork installation
- Carpentry techniques
- Problem solving
- Attention to detail
- Team collaboration
- Effective communication
- Teamwork and collaboration
- Multitasking
- Customer relations
- Self-Directed
- Troubleshooting
- Maintenance & repair
Timeline
Instalation & Maintenance of A.c. Units :& Duct Wo
Robert's Heating & Air
03.2023 - 04.2025
Carpenter
Blackies vynil siding & home repair
02.2020 - 08.2022
GED -
Woodlawn High School